Achievements OPERATIONS
The Operations team supports the critical and essential element of the customer's experience through empathetic and knowledgeable real-time support and enhances the overall perception of a company or product. Attrition improved to 5.2% (HOU)
Started Hybrid Working Model
Established BEV Team (HOU)
Dan P.
Youssef Hannat hired as VP of Operations
Anthony G. & Mark B.
LAUNCHED TEAM LEADER TRAINING (MEX, HOU)
Scott C., John S. & James N.
$170M SAVINGS FOR A MAJOR CLIENT
LAUNCHED TWO OUT-BOUND CLIENT PROGRAMS
LAUNCHED "ALWAYS ON"
10.1
18.5
LAUNCHED CUSTOMER PROACTIVE SUPPORT
INCREASED NPS POINTS YEAR-OVER-YEAR (HOU)
CX INCREASED (61.6 TOTAL) (HOU)
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