Serving Our Customers Customer service is responsible for managing the lifecycle of orders from distribution partners. They work with our Document and Invoicing team, which specializes in importing seeds with phytosanitary documentation and country access requirements in the destination markets. Since we produce our seeds in multiple countries, our Country Access Manager liaises with all National Plant Protection Organizations (NPPOs) for smooth and compliant international movement of seeds. Our Supply planners ensure that our stock levels and future production align with ever-changing market demands and forecasted growth. that every step is managed effectively and complies with all necessary regulations from the moment an order is placed until it is delivered. We believe that the success of our distribution partners lies in our mutual ability to meet growers’ needs. Our innovative genetics can only succeed if our distributors deliver them to growers. Our Customer Service team has daily contact with our distributors. They serve them well because of their growing understanding of our distributors’ business needs.
We continue to focus on digitalizing our operations and communications to make it easier for our distributors to do business with us. Our innovation supports our partners’ needs, allowing our genetics to succeed in the APAC market.
Together, these teams work harmoniously to ensure that the company can successfully navigate the complex regulations of international seed distribution while meeting the market’s demands. This system ensures
Customer Service Contacts:
South-East Asia & Pakistan: Amanda Dungog Amber Verberne
Australia & New Zealand Alexia Halkis
China: Roy Verhagen Rattikan Smith South Asia: Amber Verberne
E-mail: bi.customerservice@syngenta.com
North-East Asia: Amanda Dungog
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