JOB ROLE
Job Specification • Lead the overall facilities management, property management, and occupier experience for the property • Be the ambassador for TBC.London at all times. Develop and promote the brand and ensure that the building’s and the client’s vision and values are fully integrated in our delivery • Build excellent professional relationships at all levels, with all stakeholders • Manage and actively curate the building community, including through organising events, creating content for the building’s app and social media, and maximising engagement opportunities • Ensure all Savills property management, manuals and compliance systems are up to date and used in line with process and policy, consistently delivering against the RISE principles. • Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe, ensure any resultant actions are completed • Ensure high standards of property presentation and customer service are maintained at all times • Ensure appropriate clear communication (written and verbal) with occupiers, service partners and guests • Ensure Health & Safety, emergency procedures, and safe working practices are established, maintained, and conform to current legislation to provide a safe environment for all users. Engage with all stakeholders to ensure H&S and statutory compliance. • Chair both formal (minuted) and informal occupier meetings at the agreed frequency, ensuring customer service, innovations and feedback is obtained, minuted and actioned. • Ensure all actions resulting from audits and risk assessments are updated monthly and are completed within agreed timeframes • Report to the Management Surveyor and client directly, ensuring they are kept informed on matters relating to standards of facilities management, highlighting areas for concern or improvement. • Ensure procurement of all supplies and services at the property are undertaken in accordance with FORE’s procurement policy and the Savills procurement program, embedding sustainable procurement • Manage service partners to a high standard in line with agreed KPIs and SLAs. Escalate contract management issues as appropriate. • Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the building are raised.
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