PERSON SPECIFICATION • Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital. • Previous property/building management experience essential • Self-motivated with an ability to use your own initiative. • Experience in the supervision of service partners and contractors. • Proactive, uses initiative and able to work to under pressure to meet deadlines • Effective people management skills in recruitment, development and team building. • Excellent communication skills, written and verbal. • A comprehensive knowledge and understanding of legislative Health & Safety requirements. • IOSH qualified. • Good time management skills able to respond to client/contract deadlines. • Ability to use full range of Microsoft applications including Word, Excel, PowerPoint, Outlook. • A keen interest in being an ESG leader in the industry
comply at all times with the standards and ethos of TBC.London.
• Encourage cultural alignment and partnership with the service providers, and ensure that they adhere to TBC. London’s philosophy and core values. • Lead the delivery of TBC.London’s ESG goals. Engage with occupiers to understand their ESG aspirations and encourage aligned goals and behaviours. • Prepare and implement contingency plans to ensure adequate site supervision in the event of absence. • Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs. • Closely Monitor the service charge expenditure ensuring value for money at all times. • Ensure reliable working knowledge of plant and building operation systems • Ensure that all promotional activities are branded with agreed TBC.London guidelines. Ensure they are carried out with due care and attention to the health, safety and welfare of all. Team • Develop and maintain an effective site team ensuring they are adequately trained, motivated and embrace the buildings values and a genuine team ethos • Conduct performance reviews in line with Savills policy and procedures, identifying personal and skill-based training requirements on an individual basis ensure arrangements are put in place and managed. • Ensure the property management team
Promotions/Public Relations • Establish and develop good relations and partnerships with various stakeholders, notably:
o Local residences and businesses o Schools, colleges, and places of higher education o Social enterprises, community groups, charities o The local Business Improvement District, Team London Bridge o The team at Tower Bridge o Organisers of local and city-wide events and activities o Local authority and agencies, including those engaged with
delivering social impact o Police and Fire brigade o Public transport providers • Deliver in accordance with the building’s values and brand • Partner with the local community and externally, building social programs and hosting a range of events to benefit all. • Liaise with the Events and Marketing teams to deliver a high quality program of events neighbouring businesses to develop a community culture internally and Quality Assurance • Adhere to all quality assurance requirements. • Ensure compliance with operational standards. • Assist with additional client led compliance requirements.
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