contents
1 – introduction ............................................................................................................................................................................................ 3 1.1 Regulatory compliance and reliability.................................................................................................................................................................... 3 1.2 Our Symphony Strategy.................................................................................................................................................................................................4 2 – customers, stakeholders and service levels....................................................................................................................................8 2.1 Customer engagement ..................................................................................................................................................................................................8 2.2 Service levels ...................................................................................................................................................................................................................... 10 2.3 Supporting Auckland’s growth.................................................................................................................................................................................. 11 2.4 Better outcomes through regulatory and policy alignment .................................................................................................................... 12 3 – asset management system ................................................................................................................................................................16 3.1 Enabling technologies .................................................................................................................................................................................................. 16 3.2 Maintenance Models...................................................................................................................................................................................................... 17 3.3 Operating model.............................................................................................................................................................................................................. 18 4 – delivering our plan ...............................................................................................................................................................................21 4.1 Drivers for change ........................................................................................................................................................................................................... 21 4.2 Resource requirements and constraints ............................................................................................................................................................ 22 4.3 CAPEX forecast..................................................................................................................................................................................................................23 4.4 OPEX forecast ....................................................................................................................................................................................................................25 5 – appendices ............................................................................................................................................................................................27 5.1 Appendix A – Schedule 11a Forecast Capital Expenditure ......................................................................................................................... 28 5.2 Appendix B – Schedule 11b Forecast Operational Expenditure ...............................................................................................................32 5.3 Appendix C – Schedule 12a Asset Condition ..................................................................................................................................................... 34 5.4 Appendix D – Schedule 12b Forecast Capacity................................................................................................................................................ 36 5.5 Appendix E – Schedule 12c Forecast Network Demand ............................................................................................................................. 39 5.6 Appendix F – Schedule 12d Forecast Interruptions and Duration.........................................................................................................40 5.7 Appendix G – Schedule 14a Mandatory Explanatory Notes on Forecast Information.................................................................. 41 5.8 Appendix H – Schedule 17 Certificate for Year Beginning Disclosures ............................................................................................... 42 5.9 Appendix I – Glossary and terms............................................................................................................................................................................. 43
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