Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year Report Text: Missed Standards Hotel Dining
Service Facility
90.91% (40/44) 66.67% (4/6)
Overall
88.00% (44/50)
CLASSIFI- CATION
SECTION
TAG
MISSED STANDARD
EVALUATOR OBSERVATIONS
Before taking the guest's order, staff inquires about dietary re- strictions, preferences or aller- gies or proactively acknowl- edges these if previously made known Refills or follow-up rounds are readily offered or provided within one minute of the guest's bever- age being fully empty
Though Ann inquired if the guest had any di- etary restrictions, she did so after taking the order.
Hotel Dining
Service Wellness
The guest's empty tea was not refilled during the meal and remained empty for just over 20 minutes when the guest departed.
Hotel Dining
Service Efficiency
The guest asked for a recommendation be- tween the Shangri-La congee and eggs in pur- gatory. Ann had previously described the con- gee dish but did not provide any information on the eggs in purgatory and ultimately did not provide a suggestion. The guest was unable to make an informed decision.
Technical Ex- ecution, Skill & Knowledge
If asked for menu recommenda- tions, staff can provide helpful information
Hotel Dining
Service
After ordering, cold breakfasts are served within seven minutes and hot breakfasts within 10 minutes, unless advised other- wise by server Menu and check presenter are in pristine condition, free of any damage. Menu is grammatically correct.
The hot breakfast was delivered 11 minutes af- ter it was ordered. The guest was not advised of a delay.
Hotel Dining
Service Efficiency
The menu was grammatically correct. Howev- er, there were several stains noted. The check presenter was in excellent condition.
Cleanliness & Condition
Hotel Dining
Facility
Maintenance issues were noted. For example, there were several scratches on the guest's chair.
Cleanliness & Condition
The guest's seating area is clean and in excellent condition
Hotel Dining
Facility
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Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year
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