Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year Report Text: Missed Standards Arrival Service
Service Facility
88.00% (22/25)
Overall
88.00% (22/25)
N/A
CLASSIFI- CATION
SECTION
TAG
MISSED STANDARD
EVALUATOR OBSERVATIONS
Guests are greeted curb- side within 30 seconds of arriving
The guest was not greeted within 30 seconds of their arrival as the bell attendant was assisting other guests.
Arrival Service
Service Efficiency
Luggage assistance was not offered until after the guest finished the pre-registration and they asked for their bags to be stored.
Guest Comfort & Convenience
Luggage assistance is im- mediately offered curbside
Arrival Service
Service
The guest is escorted or di- rected to the appropriate registration area
Guest Comfort & Convenience
The guest was not escorted or directed to the reg- istration area.
Arrival Service
Service
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Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year
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