Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year Report Text: Missed Standards Bar/Lounge Service
Service Facility
89.74% (35/39) 50.00% (2/4)
Overall
86.05% (37/43)
CLASSIFI- CATION
SECTION
TAG
MISSED STANDARD
EVALUATOR OBSERVATIONS
Once the guest is seated, they are greeted within one minute
Sremata greeted the guest just over two minutes after they were seated.
Bar/Lounge Service Service Efficiency
The cocktail was a soft pink hue with a sea- soned rim. An orange wheel was submerged in- side the glass. Overall the presentation was more straighforward and not photogenic.
Mixed drinks/cocktails are dy- namically interesting and/or photogenic
Sense of Lux- ury
Bar/Lounge Service Service
Beverage menu and check pre- senter are in pristine condition, free of any damage. Beverage menu is grammatically correct
The menu was grammatically correct, however, many of the pages were marked and stained. The check presenter was in excellent condition.
Cleanliness & Condition
Bar/Lounge Service Facility
Guest Com- fort & Conve- nience
If snacks are served, napkins are provided
Bar/Lounge Service Service
Napkins were not provided with the snacks.
Serviceware is in excellent con- dition and completely clean and hygienic in appearance Vacated spaces are cleared within three minutes at the bar counter or within five minutes at a table
While other serviceware was clean and in good condition, the guest noticed a ring of white film at the bottom of their water glass.
Cleanliness & Condition
Bar/Lounge Service Facility
A vacated table was left uncleared for ten min- utes.
Bar/Lounge Service Service Efficiency
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Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year
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