Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year Report Text: Missed Standards Guest Service
Service Facility
83.33% (10/12)
Overall
83.33% (10/12)
N/A
CLASSIFI- CATION
SECTION
TAG
MISSED STANDARD
EVALUATOR OBSERVATIONS
Disruptive noises could be heard during the call. For example, the guest noted concurrent conversations in the background and static on the line.
Guest Comfort & Convenience
Telephone conversa- tion is calm and clear
Guest Service
Service
Sophia provided the addresses for both of the sug- gested venues and offered to assist in arranging transportation once the guest made a selection; how- ever, she did not provide the travel time or mileage to either venue.
When appropriate, staff effectively pro- vides directions and transportation options
Technical Exe- cution, Skill & Knowledge
Guest Service
Service
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Shangri-La Hotel, Toronto - Forbes Travel Guide Rating Evaluation - 2025 Rating Year
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