TITLE TRANSITION Outside of sales and revenue, what are the top priorities for your business over the next 12 months? OPERATIONS | Priorities
Improving operations-efficiency, productivity, technology, etc.
67%
Customer satisfaction
63%
Hiring new employees
57%
Growing market share
“
47%
INLAND NORTHWEST EXECUTIVES
Satisfaction/engagement of current employees
“The growing complexity of projects means we need to adopt more advanced management strategies to handle them effectively.” “There is an increase in our operating costs because of the rising demand for high- quality care.” “Subscription -based models are being explored as a method to generate consistent revenue and keep customers coming back.” “Investing in high -end properties that cater to high-net worth buyers (who) are seeking exclusive features and locations.”
40%
Expansion-locations, offerings, services
37%
Diversification
20%
Acquisitions/joint ventures/partnerships
10%
Preparing next gen/succession planning
7%
”
| Respondents could select more than one answer.
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