Agent Guide | Dental, Vision, & Hearing Select
ManhattanLife Insurance and Annuity Company
Bank Change Bank change request require an updated Bank Draft Authorization form, or the insured can send in a letter from the bank on bank letterhead. The insured can complete the bank change request by one of the following Methods: Bank Letterhead Insured can have the bank send a letter with their routing and account number. The letter must include the banks’ letterhead, a bank rep’s name, address, and phone number. Or request a Bank Draft Authorization form, call 1800-999-2971 option 2. Bank Draft Authorization form Policyholder can log in to their policyholder center > Left side of the screen there is an online forms section > Click on the Bank Draft Authorization form link > Select the policies the insured would like to update and Complete all required fields > Enter the Mother’s Maiden Name and Click Confirm. The Electronic BDA will generate in Web Docs. A Premiums rep will update the information. Please advise the caller to allow 1-2 business days for update. Or Contact customer service at 1800-999-2971 option 2 to request one. Bill Pay Online bill payment is a secure electronic service that allows customers to pay bills without having to write checks and mail them. Online bill payment is usually tied to a checking account from which funds are withdrawn electronically for payment of one-time or recurring bills. This must be set up with the Insured’s bank. This option can only be used for Quarterly, Semi-Annual and Annual Direct Bill Mode. Direct Bill The Direct Bill Payment Mode is available quarterly, semi-annual, and annual. The policyholder will receive a paper bill at least 21 days prior to the bill due date. The policyholder must remit payment by electronic bill pay or personal check. Commissions Commissions are not paid until the effective date of the policy is reached and premium has been posted. As earned and renewal commissions are processed on/around the 15th and the last working day of the month when paid by eft with a $25 minimum. If paid by check, they are processed on the last day of the month with a $100 minimum. Advanced commissions are processed daily when paid by eft with no minimum. If paid by
check, they are processed every Thursday with no minimum. Policy form number: AK7016 (including state variations)
AGT-DVH7016-0924
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