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Telecoms News
M&S has confirmed that personal customer data including names, addresses and dates of birth was stolen in a cyber attack. No payment details or passwords were taken. Online orders remain suspended, costing the retailer £43 million a week. M&S is contacting customers and urging password resets for added security. Experts warn the stolen data could be used in scams. The attack was linked to hacking group DragonForce, which has also targeted other UK retailers. The company is working to restore full services soon. M&S says customer data stolen in cyber attack
Our Thoughts: The theft of personal data from M&S customers is a wake-up call for every UK business. As more operations move online and stores collect ever larger datasets, the pool of malicious actors is growing just as fast. Underinvesting in cyber security today could mean devastating financial and reputational losses tomorrow. Robust defences, regular audits and clear recovery plans are no longer optional extras; they are core to doing business in a digital economy.
Digital Voice cut off my 95 year-old friend’s landline From Your Problems with Anna Tims in The Guardian: A 95-year-old man was cut off from his landline after EE switched him to Digital Voice without warning. He faced losing his number and missing medical calls. His case is not unique — similar problems are affecting vulnerable people across the UK as providers move away from copper lines. EE has since restored his number and is investigating, but concerns remain about how the switchover is being handled for those most at risk. Our Thoughts:
The distress caused to a 95 year old left without a landline after an unplanned switch to Digital Voice highlights serious gaps in the rollout. We call on providers to step up their game. Mistakes like this not only endanger vulnerable people, they also push back the switchover deadline, now set for 2027. Better staff training, clearer communication and reliable fail safes are essential to protect those who depend on these vital services.
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