Independence Group Conference 2017 Directory

Leadership in a fast changing industry

Hays Travel Independence Group Annual Conference 2017

INDEPENDENCE GROUP

contents

Foreword

03

Social Media

04

Agenda

05

Attendees

10

Independence Group Member Profiles

16

Supplier Profiles

59

Guest Speaker Profiles

88

Head Office Profiles

92

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foreword

Welcome to our annual conference which this year is held at the H10 Andalucia Plaza in Puerto Banus, Marbella. On your behalf I have selflessly done an extremely comprehensive reconnoitre and I can definitely recommend the Irish bar across the road! We have told them to get stocked up! Despite the economic and political uncertainty 2017 has continued to see strong growth and excellent trading from our members. The conference theme is ‘Leadership in a Fast Changing Industry”, and travel certainly continues to change fast. Within the next few months we will experience major legislative changes around credit card charges, data protection and a new Package Travel directive, which ABTA’s Legal Director Simon Bunce will guide us through. To remain efficient and competitive in a fast moving environment, technology is crucial. Hays Travel invests heavily in developing industry leading systems to keep our members ahead of the pack and we will be showcasing our recent developments. For many years now, Simon Ferguson of Travelport has brilliantly moderated our Day 2 sessions. I’m sure this year will be no exception and I thank Simon for all of his support at these conferences over the years. Irene and I heard Dr Michael Breus on a Princess Cruises ship earlier in the year and we were captivated by his presentation on sleep. He demonstrated how important sleep is to our physical and mental wellbeing – although I suspect on Conference sleep might be a commodity in short supply! After Simon has interviewed Edward and Rikki of Island Travel the formal part of conference closes with the inspirational Chris Moon As always I believe that creating space for networking and social events is an important part of a conference such as this – and we have a good combination of relaxed and formal events over the three days. I always appreciate the opportunity to hear your views and contributions both inside and outside the business sessions and I look forward to catching up with you... Have a great conference.

Yours sincerely

John Hays Managing Director

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#haysigconf17 social media Join the discussion

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Agenda FRIDAY 27 OCTOBER: EVENING Arrivals throughout the day Dedicated Hays Travel Independence Group check-in | Hotel Lobby 19:00 Pre Dinner Drinks | Dress Code: Smart/Casual | Hotel Lobby | ◼ ◼ ◼ 20:00 Dinner | Cordoba Restaurant | ◼ ◼ ◼ 22:00 Post Dinner Drinks | Hotel Toledo Bar | ◼ ◼ ◼

◼ Members Welcome ◼ Press Welcome ◼ Suppliers Welcome

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Agenda

SATURDAY 28 OCTOBER: MORNING 07:30 Breakfast | Cordoba Restaurant 09:00 Welcome | Irene Hays | Castilla Conf. Room | ◼ ◼ ◼ 09:15 Industry Update | John Hays | Castilla Conf. Room | ◼ ◼ ◼ 09:30 ABTA | Simon Bunce | Castilla Conf. Room | ◼ ◼ ◼ 10:15 Q&A | Irene Hays | Castilla Conf. Room | ◼ ◼ ◼ 10:30 Tea/Coffee Break | Hotel Lobby 11:00 Thomas Cook | Katrina Latimer | Castilla Conf. Room | ◼ ◼ 11:30 Commercial Review | Claire Gibson | Castilla Conf. Room | ◼ ◼ 12:00 Princess Cruises | Tony Roberts | Castilla Conf. Room | ◼ ◼ 12:45 Break Out Sessions | ◼ ◼ Holidays Extras | Lindsey Garvey-Jones | Sevilla Technology to Increase Performance | Jane Schumm& Debbie Cummings | Malaga

◼ Members Welcome ◼ Press Welcome ◼ Suppliers Welcome

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Agenda

SATURDAY 28 OCTOBER: AFTERNOON & EVENING 13:30 Lunch | Cordoba Restaurant 15:00 Supplier Match Making | Castillia | ◼ ◼ ◼ 16:15 Tea/Coffee Break | Hotel Lobby 16:45 Supplier Match Making | Castillia | ◼ ◼ ◼ 19:30 Pre Dinner Drinks | Dress Code: Smart/Casual | Hotel Lobby | ◼ ◼ ◼ 20:15 Coaches to Restaurant | ◼ ◼ ◼ 20:30 Dinner | El Gamonal | ◼ ◼ ◼ 23:30 Coaches to Puerto Banus & Hotel | ◼ ◼ ◼

◼ Members Welcome ◼ Press Welcome ◼ Suppliers Welcome

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Agenda

SUNDAY 29 OCTOBER: MORNING 07:30 Breakfast | Cordoba Restaurant 10:00 Introduction | Irene Hays | Castilla Conf. Room | ◼ ◼ ◼ 10:05 Leadership Overview | Simon Ferguson | Castilla Conf. Room | ◼ ◼ ◼ 10:30 The Sleep Doctor | Dr Michael Breus | Castilla Conf. Room | ◼ ◼ ◼ 11:30 Q&A | Simon Ferguson | Castilla Conf. Room | ◼ ◼ ◼ 11:45 Tea/Coffee Break | Hotel Lobby 12:15 Island Travel Interview | Simon Ferguson | Castilla Conf. Room | ◼ ◼ ◼ 12:45 Leadership Through Adversity | Chris Moon | Castilla Conf. Room | ◼ ◼ ◼ 13:15 Conference Close | Irene Hays | Castilla Conf. Room | ◼ ◼ ◼

◼ Members Welcome ◼ Press Welcome ◼ Suppliers Welcome

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Agenda

SUNDAY 29 OCTOBER: AFTERNOON & EVENING

13:30 Lunch | Cordoba Restaurant

Afternoon at Leisure

19:00 Pre Dinner Drinks | Dress Code: Black tie/Cocktail | Hotel Lobby | ◼ ◼ ◼ 20:00 Gala Dinner & Awards | Castilla Conf. Room | ◼ ◼ ◼ 22:00 Band | FOXX | Castilla Conf. Room | ◼ ◼ ◼ 00:00 After Party | Sports Bar | ◼ ◼ ◼

MONDAY 30 OCTOBER: MORNING

07:30 Breakfast | Cordoba Restaurant 12:00 Check-out | To avoid queuing at reception settle room bills as soon as possible

◼ Members Welcome ◼ Press Welcome ◼ Suppliers Welcome

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Attendees: members

Company Name

Attendee Name

Page

Andy Nelson

Admiral Travel

16

Craig Weatherill

Janet Bulmer Tracy Parker

Airsure Holidays

17

Baxter Travel Ltd

Roy Baxter

18

Rachael Sutcliffe Sarah Johnson Daniel Browning Jonathan Buckley

Benchmark Travel

19

Best For Travel Ltd

Linda Scoffins Philippa Smith

Brant Travel Specialists

20

Braunton Travel Burnside Travel CitySun Travel

Sue Hunter

21

Elaine Gaughan Linda Devereux David Carruthers Errol De Hoedt

22 23

Conexo Travel

24

Natasha Dmytrowski

Craig Travel

25

Nicola Shepherd

Sara Allen

Dartmouth Travel

26

Sara Spillard Karen Pocock Stewart Phillips Caroline Light Richard Light Andy Holbrook Gary Wardrope Don Bircham

Designer Travel

27 28

Destinations Travel

Experience It Now

29

Explorer Travel Get Travelling

30

31

Hays Travel North West

32

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Edward Cox Rikki Dunnage Lesley Millar Martyn Dean

Island Travel

33

Jigsaw Travel

34 35

JLM Travel

Mark Smith Vicki Rice

Just Fly Business

36

Just Journey LAH Travel

Leo Ford

37 38

Linda Hill Miller Ben Mortimer CJ Mortimer Sophie Jones Claire Smith Matthew Butler Paul Harrison Steve Witt Michael Ward Paula Ward Hayley Barton Helen Doyle Lisa Smith

MVP Travel

39

New Horizons Travel

40

Not Just Travel

41

On Line Travel Group

42

Paying too much Holidays

43

Pennine Travel

44 45

Perfect Weddings Abroad

Chris Mavromatis Sarah Byrne Stavros Mavromatis

Purple Travel

46

R&B Travel

Bobby Wilson

47

Claire Stronge-Taylor

Seaside Travel

48

Yasmin Renwick

Ellie Peters

Spires Travel

49

Paul Knapper

Take the Family

Andy Cook

50

Gemma Tierling

The Brigg Travel Company

51

Liz Rick

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Attendees: members

The Good Travel Co.

Vanessa Good Barbara Charlton

52

The Sussex Travel Company

53

Tanya Pace

Linda Maughan

The Travel Lounge

54

Ray Wrigglesworth

Tracy Mason Travel

Tracy Mason Gavin Taylor

55

Travel Empire

56

Steve Charlesworth Bruce Lamond David Nicholson

Travel Your World

Alan Haynes Debbie Parker

Ultimate Destinations

57

Gaurav Jaura

Viva Tours and Travel Ltd

58

Marianne Reynolds

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Attendees: suppliers

Name

Company Name Amanda Schofield Rachael Belshaw

Page

Attraction World

59

Balkan Holidays

Jason Kemp

60

Adam McKnight Mark Williams

Bookabed

61

Classic Collection Holidays

Alison Bull

62 63

Collette

Faye Anderson Emma Carr Keeley Webb Andrea Elwell

DoSomethingDifferent.com

64

Flexible Autos

65

Patrick Devonshire

Amy Drummond (Funway Holidays) Kandy Nordstrand (AM Resorts)

Funway Holidays/AM Resorts

66

G Adventures

Tim Hardie

67 68

Great Rail Journeys

Amanda Leggett Leanne Murfin

Holiday Extras

69

Lindsay Garvey-Jones

Andy Baker Jodie Turner Andrew Turner John McGurk Lauren Atchison

Holiday Taxis

70

Intrepid Travel

71

Jet2Holidays

72

Lloyd Cross

Olympic

Lynne Brocklesby Georgie Mireylees

73

Princess Cruises

74

Tony Roberts

Jeff Rush

Rush Insurance

75

Louise Bates

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Attendees: suppliers

Sandals

Gary Atwell Kelly Giblin

76

Superbreak

77

Wendy Cameron Katrina Latimer

Thomas Cook

78 79 80

Travel2 & Goldmedal

Colin Currie Lucy Savage

Travelport Traveltek

Kirsty Orr

81

Andrew Isherwood

TUI

82

Stacey Smith

Typically Holidays

Daniele Broccoli

83 84

USAirtours

Diane Court

Andrew Schweitzer

Viking Cruises

85

Jenny Wade Karen Milward Becky Brindle

Wendy Wu YouTravel

86 87

Attendees: guest speakers & press

Name

Company Name

Page

Simon Bunce Chris Moon

ABTA

88 89 90

MTB Management Ltd

Dr Michael Breus Simon Ferguson Lee Hayhurst Jennifer Morris

The Sleep Doctor

Travelport

91

Travel Weekly

TTG

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Attendees: head office

Name

Job Title

Page

John Hays Irene Hays

Managing Director Chair of Group Board Retail & Training Director

Jane Schumm

92 93 94 95 96

Marta Fernandez-Varona

Finance Director

Jonathon Woodall

Head of Commerical & IG Commercial Manager Corporate Events Manager

Claire Gibson Allison Clark Steve Hearne Scott Crawford Kelly Hodgson Nicola Loftus Karen Pinder Ben Mushen

Head of Creative Creative Manager Graphic Designer

97

Flights Product Manager Forex Operations Manager

98 99

Hays Beds & Transfers General Manager 100

Sam Burns

HTOL Call Centre Sales Manager

101 102

Barbara Blackshaw

IG Finance Manager IG Support Supervisor IG Support Assistant

Vicki Nesbitt

103

Emily Wilkinson

Jill Robinson Sian Potter

Internal Audit & Claims Manager Longhaul & Cruise Product Manager Selling Systems General Manager

104 105 106

Debbie Cummings

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MEMBER PROF I LE :

Admiral Travel

IG member from start up now entering it’s 17th year. High street travel agency selling everything right across the board (short haul, long haul, cruise, luxury and tailor-made). Turnover well in-excess of £3m, and growing every year. We undertake very little paid for advertising (facebook the exception). We have tremendous repeat business and recommendations, down to fabulous staff with over 100 years experience between them, all guided by Craig Weatherill shop manager. We definitely have a work hard/smart play hard policy.

Andy Nelson Owner

Short, fat bloke with glasses usually by the bar. Picture Penfold from Dangermouse with hair!

T. 0161 9279275 E. andy@admiraltravel.co.uk

Craig Weatherill Branch Manager

The tall good looking part of Admiral Travel. Happily married with two daughters. Likes beautiful countryside, Man United and beer.

T. 0161 9279275 E. sales@admiraltravel.co.uk

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MEMBER PROF I LE :

Airsure Holidays Ltd

Trading since July 2016 from 221 Newcastle Road, Sunderland,SR5 1NR Offering Clients Value for money and client satisfaction Personal touch, to meet the needs of each clients requirements to ensure they have a holiday as unique and as special as they are

Janet Bulmer Manager

I reside next door to Airsure Holidays I have three children and three grandchildren whom keep me busy when I’m not in work I like socialising

T. 0191 548 3645 @AirsureJanet E. airsure@airsureholidays.co.uk

Tracy Parker Assistant

I am married with two grown up daughters. I like to go to the gym and enjoy socialising with my family and friends

T. 0191 548 3645 @AirsureJanet E. airsure@airsureholidays.co.uk

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MEMBER PROF I LE :

Baxter Travel

Baxter Travel was established in 2006 to provide a personal travel experience for the local community. Over the last 11 years we have expanded our sales team and have continued to grow both our sales and customer base year on year.

I am married with 2 children who keeps me pretty busy. I follow my local football team Bonnyrigg Rose and when possible Scotland home and away. My real passion is running which helps clear my head after a busy day in front of a computer. I enjoy a challenge and have ran a number of Ultra Marathons over the last few years.

Roy Baxter Company Director

T. 0131 663 1389 E. roy.baxter@baxtertravel.co.uk

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MEMBER PROF I LE :

Benchmark Travel

Benchmark Travel has just celebrated it’s 15th year of trading, having developed into a leading brand for Travel Clubs & Affinity/Closed User Groups. We now 7 Travel Websites, 100K Members who can book with us and an award winning shop based in Mytholmroyd, Hebden Bridge, West Yorkshire with a staff of 7. For 2018 we are developing our own Tour Packages aimed at our Group Markets, seeking to increase our number of Travel Clubs/Websites and attract even more business to the shop using our social media and advertising initiatives. Our future looks bright!

Sarah Johnson Manager

Benchmark Travel since 2009 and now Manager Married with 11 year old dancing mad daughter Millie. When socialising mine’s a Prosecco/Koppaburg please!

T. 07789 513374 @travelcentrehx7 E. sarah@benchmarktravel.co.uk

Rachael Sutcliffe Assistant Manager

Benchmark Travel since 2005. Chief office weather forecaster. Married with 7 year old cricket mad son Max. When socialising mine’s a lager please!

T. 07824 387379 @rachysut05 E. rachael@benchmarktravel.co.uk

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MEMBER PROF I LE :

Brant Travel Specialists

We have been trading on a small shopping centre on the outskirts of Lincoln for all most 30 years. We specialise in tailor-made, long-haul and cruise holidays, with a good regular customer base.

Philippa Smith Partner

Philippa has worked in the travel industry for over 35 years, 30 of these at Brant Travel

T. 01522720787 E. philippa@branttravel.co.uk

Linda Scoffins Partner

Linda has worked in the travel industry for 20 years, the last 14 years at Brant Travel

T. 01522720787 E. linda@branttravel.co.uk

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MEMBER PROF I LE :

Braunton Travel

We are a traditional travel agency in one of the largest villages in the UK, based in the South West of England. We serve the local community and the expanded area of North Devon but also have customers elsewhere in the UK. Since opening the shop in May 2014, the business has steadily built up and we have an good reputation for excellent customer service and many repeat clients. The shop was a finalist in the Best New Business category of the North Devon Journal Business Awards this year, although we didn’t win!

I have over 16 years experience as a travel agent, having started working in the call-centre for Lets Go Travel. Having travelled extensively, I can’t think of any other industry I would want to be in, but there doesn’t seem to be a lot of time for holidays/travel these days. To relax, I play tennis - even helping to organise an annual tennis tournament locally - but also enjoy walking. Last year I went to Samos but this year it’s the Cinque Terre!

Sue Hunter Owner/Manager

T. 01271 816023 @BrauntonTravel E. info@brauntontravel.co.uk

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MEMBER PROF I LE :

Burnside Travel

Burnside Travel have been trading for over 50 years, and became an IG member nearly 10 years ago with a change of ownership too. We are a friendly independent travel agency offering impartial advice, great value & a superior service and knowledge we believe is hard to beat. Based in the south side of Glasgow, our clients come from near and far - our staff have nearly 80 years travel experience between us. We are lucky to have lots of repeat business and receive many of our through word of mouth recommendations.

I’m coming up for my 30th year in travel - how scary is that and I still think that I’m in my twenties! Sadly no more... I love my job and customers. I’ve spent most of my working life with Burnside Travel, starting as a travel consultant and working my way up until given the opportunity to purchase the business from the previous owner. I have been the owner of Burnside Travel since March 2008. In my spare time I enjoy eating out and like nothing better than escaping away on holiday with my family.

Elaine Gaughan Owner/Manager

T. 01416475101 @burnsidetravel E. elaine@burnsidetravel.com

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MEMBER PROF I LE :

Citysun Travel

Travel agency based in the Brand New City Campus in Sunderland with a now high street presence :) Selling a range of package and non package holidays. Trying to build the business within a competitive industry. Our agency is used to give students studying Travel & Tourism an opportunity to work in a real life agency. Now that we have a great location this is a fantastic opportunity to give them just that. We have a range of customer types looking at a wide range of destinations both over the telephone and in store.

I’ve worked in the travel industry now for 23 years. The last 2 working for Sunderland College managing the agency in the brand new City Campus. Previously Thomson Holidays. I’ve a general knowledge of the industry and being able to share experience is fantastic. I really enjoy working with the Hays IG Group, great team to work with and always there when you need them. Oh by the way I’ve a passion for the US and love Mr Presley <3 I love positive energy and most of time I’m of happy disposition (Mary Poppins style)

Linda Sales Manager

T. 0191 549 6826 @lottie1963 E. travel@sunderlandcollege.ac.uk

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MEMBER PROF I LE :

Conexo Travel

Based in Haxby, York, Conexo Travel is a retail agency based in a 200 year old cottage - although we have only been there since 2008! Our customer profile is mainly mature with good disposable income and we have a high level of repeat business. We have seen a high growth in the last 12 months due to marketing and personal recommendations.

David Carruthers Director

David is responsible for the day to day operations in the shop and marketing activities.

T. 01904767511 @ConexoTravel E. david.carruthers@conexo.co.uk

Errol De Hoedt Director

Errol looks after IT, web and behind the scenes technology for Conexo Travel.

T. 01904767511 @ConexoTravel E. info@conexo.co.uk

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MEMBER PROF I LE :

Craig Travel

Retail travel agency that has been in Workington for 30 years, with the last 11 years owned by Andy Nelson. In the last 5 years we have relocated within the town, and grown the travel side to £3m and the FE to almost £1M. The retail sales involve a lot of short haul family bookings, with a sizeable yearly increase in long haul and cruise. In May of this year we opened a new Craig Travel branch in Cockermouth following the Workington blue-print. Both Natasha and Nicola can be bribed with Wine, Chocolates and FAM trips.

Natasha Dmytrowski Manager Workington

Successfully juggles marriage, motherhood and managing Craig Travel Workington, with style, panache and a smile. Likes skiing and cocktails, though not at the same time.

T. 01900 64916 E. enquiries@craigtravelcumbria.com

Nicola Shepherd Manager Cockermouth

Doesn’t look old enough to have daughters aged 16 and 21. Must be all that holidaying, cocktails and stalking Robbie Williams (only joking Robbie).

T. 01900 511815 E. sales@craigtravelcockermouth.com

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MEMBER PROF I LE :

Dartmouth Travel

We took over the business in 2012 and have enjoyed 5 years of growth. Located in a small coastal town we offer everything from weekend breaks to worldwide tours. We pride ourselves on offering a bespoke service to our clients and aim to arrange holidays to suit all tastes and budgets. Both of us have travelled extensively which we aim to continue doing and are always keen to explore new destinations to then offer to our clients. We believe that travel should be made possible for everyone and that the world is out there to explore.

Sara Spillard Joint Owner

I have worked in travel for many years and see many changes. Favourite destinations include India, Latin America and the cities of Europe.

T. 01803 833555 E. sales@dartmouthtraveltq6.co.uk

Sara Allen Joint Owner

I have been within the travel industry for over 20 years. My specialist areas include Australia, Greece and the USA.

T. 01803 833555 E. sales@dartmouthtraveltq6.co.uk

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MEMBER PROF I LE :

Designer Travel LTD

This year our luxury focused, home-working and retail business celebrates ten years of trading. With over 70 team members based all over the UK we look after customers from all over the world and enjoy putting customer at the heart of every decision our business makes. 2017 has been a great year for us and we have achieved several major milestones including celebrating the business anniversary in Mauritius with over 50 members of the team.

Karen Pocock Joint Owner

T. 07753 929989 E. karenpocock@designertravel.co.uk

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MEMBER PROF I LE :

DESTINATIONS TRAVEL

Opened Destinations in September 2001 on a high street suburb of Nottingham. Have been a member of Hays IG for nearly 20 years now through former ownership of Craig Travel in Workington, which is now owned by my good friend ‘Andy’ of Admiral Travel. In 2016 we Won a Prestigious Prize from Jet2holidays as their ‘Best Performing Individual Branch for East Midlands & Birmingham Airports’, and these sales, along with growth in both Long Haul and Cruise, meant that 2016 was our best sales and revenue year to date.

My background was in engineering at Rolls Royce, then as a sales manager for Bridgeport, a machine tool manufacturer in Leicester. In 1982 joined The Nottingham Evening Post as National Sales Director, at a time when papers were owned by Millionaires and when we had use of their private jets and helicopters. ( Are you listening John ?) Have loved, the past 20 years in travel, and meeting all the wonderful people involved in this great industry. Still prefer to cruise if possible, or take a Jet2 Indulgent Escapes. (Suppliers take note)

STEWART PHILLIPS Director

T. 07747 111022 E. stewartp4@aol.com

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MEMBER PROF I LE :

Experience It Now Travel Ltd

Experience it Now Travel launched in August 2017 and focuses on offering a personal service to our clients. We are passionate about creating the holiday our customers want as opposed to allowing them to select from a range of readymade packages. The company was launched due to the ongoing success of our pre- existing fundraising company that promotes auction lots at events across the country including accommodation only holidays. We are now in a position to provide flights and extras to these existing clients whilst also promoting our full travel service for their future holiday needs.

Richard Light Director

I am a Director of Experience it Now Travel,Fundraising Auctions, and have an interest in several other Companies including one in Australia.

T. 01273 311424 @EINtravel E. richard@experienceitnow.co.uk

Caroline Light Director

I am a Director of Experience it Now Travel, Fundraising Auctions, and have an interest in several other Companies including one in Australia.

T. 01273 311424 @EINtravel E. caroline@experienceitnow.co.uk

ANNUAL CONFERENCE 20 1 7

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MEMBER PROF I LE :

Explorer Travel

Explorer Travel opened its doors in 2005 and was the very first UK based travel franchise. Founder and CEO Steve Wood has since grown the company to support the success of a nationwide network of over 100 franchisees with over 300 travel agency websites. Whether it’s sitting in our PJs at home, relaxing on a beach, enjoying an office with a view,or exploring the world as we Explorers do, all our franchisees choose their own working environment and hours of business to suit their lifestyles.

I provide luxury travel with a personal touch to anyone seeking a new holiday adventure. I’m married to Donna and have two wonderful sons.

Andy Holbrook Personal Travel Consultant/ Franchisee of Explorer Travel

T. 0203 539 4617 E. andy@ahescapes.co.uk

ANNUAL CONFERENCE 20 1 7

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MEMBER PROF I LE :

Get Travelling

Get Travelling- the Unique Boutique Travel Company. Get Travelling is a specialist travel agency focusing on top end tailor made holidays. The company specialises in the cruise, ski, adventure and tailor made holidays across the World of Travel. Customers can book on-line, over the phone and with face to face meeting. We are totally independent and look to save our customers both time and money thanks to our experienced team and buying power. We have four different brands, online www.get-travelling.co.uk for tailor made worldwide, www.getskiing.co.uk, www. getcruising.co.uk and www.get-lost.co.uk.

Gary Wardrope- Owner and Managing Director of Get- Travelling Ltd. He has over 25 years at senior director level positions in Travel. Gary was Sales and Marketing Director for Neilson ski from 1987 to 1992, moving to Airtours where he was responsible for their ski and innovative Cruise program Sun Cruises from 1993 to 2000. Televisions then beckoned when Gary became Commercial Director of Travel Channel where he set up Travel Deals Direct holiday sales on TV. He then set up the Cruise Store for My Travel and Going Places shops nationwide before his own company in 2007.

Gary Wardrope Director

T. 01892 888 291 E. gary.wardrope@getcruising.co.uk

ANNUAL CONFERENCE 20 1 7

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MEMBER PROF I LE :

Hays travel north west (Just Go Travel) Based in Wrexham, we have 25 retail branches across North Wales and the Northwest.

Having spent my school-days dreaming there was little chance of a proper job, so I joined the travel industry. My mother was highly supportive of the career choice as my sister had just emigrated to Canada and she seen an opportunity for cheap tickets. It’s been 40 years now and I’m just about getting the hang of it. I’m also involved in the restaurant business, my primary responsibility being in the testing of the pies. I was also involved in football for a while and managed to work out how to make a million.... start with 2!

Don Bircham Managing Director

T. 07919 280 979 E. don.bircham@hays-travel.co.uk

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MEMBER PROF I LE :

Island Travel

The Isle of Man’s leading Travel and Foreign Exchange provider.

Edward Cox Owner

Simply the way forward when it come to anything travel related! See you all at the bar!

T. 07624 422444 @theedwardcox E. edward@islandtravel.co.im

Rikki Dunnage Owner

The travel industries answer to Walt Disney - Dream Creator, history maker and all round legend among men.

T. 07624 422555 @therikkidunnage E. rikki@islandtravel.co.im

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Jigsaw Travel

Jigsaw Travel are corporate travel specialists who offer tailor-made services to businesses throughout the UK. We have been trading for 19 years and have 7 dedicated travel consultants. We aim to look at what our competitors are doing and offer something truly different, personalised to exceed the customers’ expectations. We market ourselves on quality rather than cost. Real value comes from real expertise. Industry knowledge and practical advice are inextricably linked at Jigsaw to ensure we maximise the return on our clients travel investment.

I started my career in travel when I was just 19 years old working for British Airways. At BA I worked in a department called High Yield where we looked after the Gold and Premier Card Holders - the most valuable customers to the airline. In 1998 I identified a gap in the market to offer something different to what was on offer from big corporate travel agents so I left to start my own small independent business travel specialist. The business has gone from strength particularly during tough economic challenges such as the recession.

Lesley Millar Owner

T. 01698 283115 @jigsawtravel E. Lesley@jigsawtravel.co.uk

ANNUAL CONFERENCE 20 1 7

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JLM Travel

JLM Travel started joined the Independence Group and started trading in 2004, we are based on the Team Valley in Gateshead. Wit a mix of office based staff and home workers who answer calls sourced from online advertising sites, social media, as well as our own websites selling mainly traditional package holidays.

I started out as a youth trainee at Lunn Poly in 1992 before moving on to a small independent agency called Chain Travel. At Chain Travel I helped start up the Teletext advertising and managed a branch in Newcastle. I moved on to Hoppaway Travel and was promoted to the Business Development Manager where I would arrange commercial deals and buy allocations to sell on Teletext. After being made redundant due to a takeover I decided to start up on my own and Jannine and Lesley joined me to form JLM Travel.

Martyn Dean Director

T. 0779 551 6781 @MartynDean E. martyn@jlmtravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Just Fly Business

Specialists in First and Business Class travel and experts in the luxury holiday industry. Our ethos of exceptional customer service paired with a wealth of knowledge and experience provides our clientele with a personal and professional experience for their long-haul travel needs. Whether travelling for business or leisure, our high end, special occasion, and aspirational clients continue to return for to us time and again for the value that we offer.

With a background of 4 years in luxury tailor-made travel at Audley and Flight Centre, and over 20 years in B2C and B2B sales, Mark joined Just Fly Business in March 2017 to help develop the brand from a marketing and operations perspective. He splits his time by focusing on online and digital marketing, while also implementing procedures associated with customer service and client retention. Though hard work comes with the role, Mark looks forward to building on the current business model in the next 12 months to exceed targeted returns and increase the scope of the business into the future.

Mark Smith Marketing & Operations Manager

T. 0208 417 1366 @JustFlyBusiness E. mark@justflybusiness.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Just Journey

Opened in December 2016. We are West Bridgford’s only Tailor-made Holiday specialists. Our expertise is founded on our knowledge of long-haul bespoke travel, but we do offer holidays and packages to whoever calls or walks through the door. So far our bookings have ranged from flight only bookings to Colombia to first class luxury honeymoons to Thailand, and everything in between.

With over 10 years of experience in travel, I decided to make the big move and open my own travel agency last December. My expertise is usually the further afield destinations like the USA and ASIA, but I am rapidly expanding my knowledge of the more local European destinations due to our range of clients. All I want to do is inspire, create and offer great value holidays to my customers. If they come back and tell me they had a great time on the trip, that is all the satisfaction I am looking for.

Leo ford Director

T. 01157500500 @hothmonster E. leo@justjourney.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

LAH Travel

LAH Travel philosophy is to provide great personal service and offer the best value for money. LAH Travel is in the small village of West Kilbride in North Ayrshire. It has a very high repeat clientele and has a strong focus on cruising although we offer the one stop shop for all our clients And over the past 13 years have won numerous awards including this year were were voted in the TTG Top 50.

Loves being a travel agent and can’t imagine doing anything else. I also run my own network marketing business in the ‘health & wellness’ sector and enjoys the diversity that brings along with the additional income stream. I enjoy a busy social calendar and when I do get some spare time off I enjoy a round of golf, play padel tennis and enjoy walking my beautiful little Bichon Friche ‘Sushiâ’. who is actually the company chairman.

Linda Hill Miller Managing Director

T. 07970 827911 @lahtravel E. linda@lahtravel.com

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

MVP Travel Limited

We are a tour operator specialising in trips to North America for fans of American sports. We provide complete travel packages for NFL, NBA, MLB (basketball), NHL (ice hockey) games as well as annual US and Canadian sporting events such as the Kentucky Derby, Indianapolis 500 and Masters golf tournament. Packages typically include pre-game hospitality (or tailgate with an American football trip). We use our experience in travel combined with our passion for sports to create unforgettable fan experiences and cater to both FIT and group travel, from short weekend sports trips to multi-city holidays.

Ben Mortimer Managing Director

From York, via Baltimore. Loves travel and sports (luckily). Most of free time devoted to my wife and three daughters, with occasional cheeky golf round.

T. 01904 40 33 55 @mvptravelUK E. ben.mortimer@mvptravel.co.uk

CJ Mortimer Marketing & Operations Director

Hailing from New Jersey, now fully bilingual in American and English. Loves dance, travel and our three little girls.

T. 01904 40 33 55 @mvptravelUK E. cj.mortimer@mvptravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

New Horizons Travel

New Horizons Travel is an Independent agency at Beverley located within East Riding College. We work alongside the college and offer a work experience programme for Travel & Tourism learners.

I am 23 years old and have worked as a Travel Consultant for New Horizons Travel since I was 19. I have recently completed an Assessor Award with East Riding College that has enabled me to assess Travel & Tourism learners who are attending their work experience sessions within New Horizons Travel. I am extremely keen in learning new things about the travel industry and love exploring new places.

Sophie Jones Travel Consultant

T. 07713728115 E. sophie.jones@eastridingcollege.ac.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Not Just Travel

Founded in 2001, Not Just Travel now works with over 200 Travel Consultants across the UK. All our Travel Consultants are experts who are fanatical about travel and our network means that, no matter how fast we grow, we always offer an intimate, personal level of service. Don’t just search and book holidays online, let a specialist Travel Consultant do the hard work in finding, planning and booking your dream break.

Claire Smith Head of Operations & Compliance T. 01202 978219 @ukclairelouise E. claire@notjusttravel.co.uk

Steve Witt Co Founder T. 01202 978219 E. claire@notjusttravel.co.uk

Matthew Butler Supplier Liaison Manager T. 01202 978129 E. Matthew.butler@notjusttravel.co.uk

Paul Harrison Co Founder T. 01202 978219 E. Paul@notjusttravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Online Travel Group

The Online Travel Group was set up in 2015 as part of the HAE Group based at East Midlands Airport. The Online Travel Group Limited has several brands including Hot Holidays, Get Cruising and Get Skiing. We offer both an over the phone dedicated UK high end travel service and also a pure online agency experience with our own dedicated development technology. The Online Travel Group also owns the renowned travel information and review site Holiday Truths.

Startingmy career in travel in 1995 I have worked in various roles within the industry. After a two & half year stint in business travel as a Conference Consultant I have recently found my way back working for the Online Travel Group as a Senior Travel Consultant. My office overlooks the runway at EMA so I get that happy holiday feeling when I go to work. I love holidays both overseas and in the UK. When I’m not busy working or running after my children I enjoy walks, bike rides, eating out and socialising.

Lisa Smith Senior Travel Sales Consultant

T. 01332 920171 @lisajstravelse E. lisa.smith@onlinetravelgroup.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

PayingTooMuch Holidays Limited

PayingTooMuch.com is one of the UK’s leading providers of Travel and other personal lines Insurance. Earlier this year we established Paying Too Much Holidays to take advantage of the growing and loyal existing client base opportunity.

Michael Ward has an established track record of building successful customer focused businesses. He started PayingTooMuch.com after the successful sale of Direct Life & Pension Services to BNP Paribas in 2008 and from a standing start PayingTooMuch now has hundreds of thousands of existing customers and a number of corporate partnerships with most of the UK’s leading newspaper groups including the Telegraph as well as being expert online marketers.

Michael Ward Managing Director

T. 01243219130 @PayingTooMuchCo E. michael.ward@payingtoomuch.com

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Pennine Travel

We are Small Independent Travel Agents In Todmorden, we opened in January 2016. we pride ourselves on excellent customer service and have built an fantastic reputation thought the local areas. Pennine Travel started off with myself and Louise and have since expanded with another two members of staff Davis and Rebecca. we don’t necessarily specialise in 1 particular type of travel we cover pretty much every aspect of travel to suit all customers holiday requirements.

I have worked in Travel for 16 years starting off at Thomas cook and working for a few larger travel companies. I moved to littleborough and started working for a independent agents called Althams. In Jan 2016 my colleague there decided to set up on her own and asked me to join her and business has been excellent from there on. When i am not busy at work I am busy at home with 4 children, 2 horses, 5 chickens, 2 ducks and a dog!

Hayley Barton Manager

T. 01706816580 E. sales@penninetravel.com

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Perfect Weddings Abroad

Perfect Weddings Abroad are the UK’s leading weddings abroad specialists, offering awardwinningservicesandunrivalledexpertise tocouplesplanninganoverseaswedding. We offer our wedding packages to the direct consumer and also through our travel trade partners. Our website has the widest variety of worldwide wedding locations and offers a variety of wedding packages to suit every couple’s budget. With a team of UK-based Weddings Abroad Specialists, a network of professional in-resort wedding coordinators and a unique personal weddingprofile systemfor each couple, PerfectWeddings Abroad offers a comprehensive service to couples planning a wedding abroad.

I’mHelen Doyle, ManagingDirector and Founder of Perfect Weddings Abroad. I’mpassionate about all things wedding and travel! During the last 12 years I have been responsible for creating and developing our unique wedding product whilst delivering and driving the business’s ambition in becoming the UK’s leading Weddings Abroad Specialists. We have recently launched to the travel trade, offering fully commissionable wedding-only packages and an Agents Website showcasing our worldwide venues. This year will be my 9th Hays Conference and I’m looking forward to catching up with IG members old and new!

Helen Doyle Managing Director

T. 01543 439398 @HelenDoylePWA E. helen@perfectweddingsabroad.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Purple Travel

Purple Travel is absolutely committed to getting our customers the best holiday at the best price. Our team prides itself on giving exceptional service and helping our customers tailor make their holiday experience. Choosing from a relaxing beach holiday, to an action-packed weekend break, or from a tropical trip of a lifetime to a winter break on the slopes. No matter what type of holiday our customers are looking for, Purple Travel will offer support and expertise every step of the way.

Christoforos Mavromatis Managing Director

A Greek with purple heart. Always between London and Athens.

T. 0753 514 3445 E. chris@purpletravel.co.uk

Stavros Mavromatis Sales Director

Find me at the bar with a GreyGoose on ice!

T. 0203 728 0301 E. stavros@purpletravel.co.uk

Sarah Byrne Operations Director

A Dublin native, living in and loving Athens since 2011!

T. 0203 728 0451 E. sarah@purpletravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

R&B Travel

R&B Travel Ltd. Perth. Scotland.

Known as Bobby.

AARON WILSON Director

T. 07804 209596 @pricemeaholiday E. are.wilson72@gmail.com

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Seaside Travel

Seaside Travel has been trading for 15 years, we have 2 branches one in Easington Colliery, and our new branch in Sacriston Durham. We are a friendly travel agency with brilliant deals we pride ourselves on customer service and have a fabulous team.

Yasmin Kane Branch Manager

I’ve worked for Seaside for 10 years. I started Seaside as a little apprentice, after years of experience I have successfully become the Branch Manager.

T. 0191 527 9090 E. sales@seasidetravel.co.uk

Claire Stronge-Taylor Branch Manager

I’ve worked for Seaside for 8 Year. Starting in the Easington branch and then succesfully becoming branch manager of our new shop in Sacriston.

T. 0191 300 6505 E. sacriston@seasidetravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Spires Travel

Spires Travel is based at Heart of Worcestershire and last year I took over ownership of the shop from the college in 2015. The shop opened in 2000, and has been training Travel & Tourism Students to get them ready for the work environment ever since. We are Worcester’s only independent travel agency and the shop has been here almost 16 years now. We train 6 Travel & Tourism students each year in retail travel and many of them go on to gain jobs in the travel industry thanks to the hands on training they receive working in Spires Travel.

Paul Knapper Manager

I have owned Spires Travel for 2 Years, going from strength to strength. My 6th Conference this year, bring on Puerto Banus.

T. 01905 725618 @SpiresTravel E. enquiries@spirestravel.co.uk

Ellie Peters Sales Consultant

Studied Travel & Tourism for 2 years I have recently been taken on by Spires Travel. Loving the job and travelling.

T. 01905 725618 @SpiresTravele E. ellie@spirestravel.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

Take the Family

Take the Family operates the UK’s leading family travel site, takethefamily.com. Our purpose is to provide inspiration on active holidays, adventure trips, city breaks, and resorts that offer something beyond the sun-lounger.

I founded Take the Family to address a gap in the market to provide amazing, curated family holiday and break experiences online. My career experience includes multiple roles within the travel industry and I have also advised numerous organisations on operational performance as a management consultant. I have three sons, travel avidly, play weekly football badly and enjoy ‘fair weather’ triathlons.

Andy Cook Director

T. 07815100478 @andycook2 E. andy.cook@takethefamily.com

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

The Brigg Travel Company

The Brigg Travel Company formed in January 2013, following the collapse of The Bowen Travel Group where Liz and Gemma worked. We started with 2 full timers and 1 part timer and now have expanded to 2 full timers and 3 part timers. We pride ourselves in excellent customer service and a personal service. Over the last 4 & 1/2 years, we have progressed to offering Foreign Exchange which has also increased over the last 12 months. Liz is a Manager and partner in the business with a silent partner, and Gemma is Assistant Manager.

Elizabeth Rick Owner & Manager

I have enjoyed working in travel for over 22 years I’m a mum to Saskia and Cole, I love travelling with my kids.

T. 01652 659767 E. liz@briggtravelcompany.co.uk

Gemma Tierling Assistant Manager

I am a busy mum of 2 children ages 1 & 5, I have loved working in travel for over 18 years.

T. 01652 659767 E. gemma@briggtravelcompany.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

MEMBER PROF I LE :

The Good Travel Co.

Based in Ayr, Scotland, The Good Travel Company is bringing a fresh approach to the travel industry. We opened our doors to the public in January 2012. At the height of the recession when the travel industry was facing a significant downturn, the Good Travel Company managed to capture the attention of local customers with our strong brand & fresh modern shop. As Ayrshire’s newest independent travel agent we haven’t picked a niche yet but we pride ourselves in offering outstanding customer service, honest advice, and value for money.

When we opened in 2012 I was new to travel, but I did have business and marketing experience. People said I was crazy to embark on this business venture in the height of the recession with no prior knowledge but with the help of my brilliant team we have captured the attention of the local market and have exciting development plans for the near future. I am working on our offering to the “millennials” market at present.

Vanessa Good Director

T. 01292267078 @goodtravel_co E. vanessa@goodtravelcompany.co.uk

ANNUAL CONFERENCE 20 1 7

INDEPENDENCE GROUP

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