NSBE Net Promoter Score Member Pulse Check Report

THE APPROACH

Current NSBE members and stakeholders were asked to complete the following pulse check. We then calculated Net Promoter Scores by Stakeholder Group based on their responses.

Age Range

Name, Email, Phone Number, NSBE Member Number, Chapter, NSBE Region, Membership Type Pulse Check On a scale of 0 to 10, with 10 being most likely, how likely are you to recommend NSBE to a friend or colleague? Why? Are you in a special interest group (SIG)? • Energy • Entrepreneurship • Environmental Engineering

• Space • Transportation • Women in Science and Engineering • Not in a Special Interest Group

• Under 17 • 18 - 25 • 26 - 35 • 36 - 45 • 46 - 55 • 56 and over

Are you an advisor? • Advisor • PCI Advisor • No

Are you open to follow up on your responses above? If so, which methods? • Focus Groups • Interviews • Online Forum • Not Interested in Follow Up

Are you in a NSBE leadership role? (Yes/No) If so, what is your current NSBE leadership Role? If applicable, what is your former Leadership Role (Most Recent)

• Healthcare Innovation • Information Technology • Intellectual Property • Process Improvement • Public Policy

Domestic or International United States/International

From these responses, we: 1. Calculated Net Promoter Scores for each Member Type and Profile 2. Summarized the recurring themes from promoters and detractors 3. Shared excerpts from some of their comments.

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 2

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