NSBE Net Promoter Score Member Pulse Check Report

APPENDIX FULL LISTING OF COMMENTS IN EACH RECURRING THEME

11 At the national level, NSBE is unorganized

• The chapters so far appear to be unorganized. • “NSBE in terms of networking is amazing. However many aspects of the organization such as conferences, conventions, chapter recognition etc. do not always represent/fully fulfill the mission of NSBE. I feel that as you look higher in the organization on the regional and national level there seems to be a disconnect or convolution in communication and support. • Besides the broken relationship between the 3 “”governmental”” levels of NSBE, the number 1 reason I sometimes don’t recommend NSBE is because many of the steps needed to become a national member are cumbersome and abysmal, and those issues (poor website, poor GPA verification process, unresponsive WHQ/REB) is what I feel contributes to lack of participation as a whole.

• In all in my 4 years of being a NSBE member, it seems as though the organization has grown (and is continuing to grow) too quickly, and the technological and constitutional issues NSEBE faces support these claims. “ • I’ve been a professional member for the past 3 years or so and have yet to consistenty receive relevant information from “Local Region II” representatives. I’m highly interested in participating in community based activities however, have no information regarding monthly, quarterly or annual chapter meetings has been received. I received one update from the previous President (Ernest) however, no one has contacted me since. Therefore, at this time, I am uncomfortable recommending any of my colleagues to join.

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 40

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