NSBE Net Promoter Score Member Pulse Check Report

RECURRING THEMES WITH ‘WHY’ RESPONSE COMMENT ILLUSTRATIVE EXCERPTS

Promoters

n = 309 72%

Passives

20%

Detractors

8%

n = 81

n = 38

19 Provides a wealth of opportunities (46 similar comments) • “From my own experiences along with the services that I know NSBE offers, I am completely confident that involvement in NSBE would be a benefit to anyone within the engineering realm.” • “My son has been exposed to professionals, activities, and an environment that I would not have been able to provide without NSBE” • “I love NSBE. it has opened up so many doors for me and my family (NSBE chapter) that it would be selfish of me not to recommend something like NSBE to my fellow stem major colleagues and friends.”

19 Provides a wealth of opportunities (10 similar comments) • “I think NSBE has a lot of potential and offers it’s members opportunities that can be difficult to come across. However, there are still a lot of disorganization that needs to be fixed” • “NSBE is a great organization as far as exposure and opportunities for minorities. I have enjoyed every part of my experience and would reccomend it to anyone; however I can’t really point to one thing I would say NSBE does really well. They’re relatively good at most things but aren’t an expert in a specific area compared to other engineering clubs.” • “I would recommend NSBE to a friend or colleague because it offers very unique opportunities to black engineers, that I don’t think can be found all in one place anywhere else.

18 Lack connection/response via phone/email at National Level • “My experience - I am a little concerned about the experience of my students. Our students need mentors. When we call NSBE we need someone to answer the phone. When we reply to an e-mail, we need that person to respond.” • “I live in Florida and so far no one has not contacted me at all. I feel as a member that I should be involved and so far I haven’t been.” • “The east bay chapter I put my son in turned out to be fraudulent and/or scam. I reached out to the president and/or director of NSBE and was not offered any help. And because of this situation I had, I’m not 100% sure if I want to put my child in any other program.”

National Society of Black Engineers (NSBE) Stakeholder Pulse Checks 9

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