Beyond Excellence
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PURPOSE
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OUR PEOPLE
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OUR PRODUCT
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GUEST JOURNEY & CUSTOMER TOUCHPOINTS
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CULINARY EXCELLENCE
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SUSTAINABILITY
AGENDA
Brand spirit
TURNING MOMENTS INTO SPECIAL MEMORIES
OUR PEOPLE
Your Experience Enhanced: Empowering Our Talented Teams
At Fairmont Nile City, we believe that our dedicated team is the heart of exceptional guest experiences. To further elevate your stay, we've introduced new guest-focused roles and empowered our talented teams to operate each outlet as a standalone entity, fostering a culture of innovation and ownership.
Introducing New Guest-Focused Roles :
• Quality Assurance Team
• Food Safety Team
• F&B Concierge Team
• Beverage Specialist Team (Barista , Head Barista, Bartender, Head Bartender , Mixology, Wine Sommelier)
GUEST JOURNEY
OUR PRODUCT
Global Recognition
Rooms LQA Quality Assurance Audit(2024): Achieved a score of 97.77%, securing the first position globally.
RPS: Reached 90.83% by prioritizing the guest journey and experience as key elements of our KPIs and luxury strategy.
Global Recognition
We are proud to be rated: • Number 1 for Saigon Restaurant , honored with the "Best of the Best" award on TripAdvisor .
• Number 1 for Fairmont Spa , recognized with the "Traveler's Choice" award on TripAdvisor .
Reflecting our unwavering commitment to excellence in service and guest experience.
HOUSEKEEPING
• New Fairmont Gold Linen: Introduced a new line of FG linen with enhanced quality.
• Guest Supplies: Aligned with the new brand standard, we provide premium in-room amenities, including Le Labo products , to offer an elevated and luxurious guest experience. • Signature Scent & Air Purification: Introduced a signature scent and 30 air purifiers across public areas and guest floors, elevating ambiance and well-being.
• Global Recognition: Housekeeping scored 98.10% , achieving the #1 position globally .
CONCIERGE
• Golden Key Recognition: Hosted Mr. Dimitrios Liapidis, President of Les Clefs d'Or Worldwide, for the Golden Keys handover — with 50% of our concierge team proudly holding the Golden Key, symbolizing exceptional service and expertise..
• Global Recognition: Concierge scored 96.40% , achieving the #1 position globally .
GUEST SERVICE
• Innovative Luxury Transport: Introduced a golf cart service with a tailored trip policy, ensuring seamless guest experiences through well-trained teams. • Enhanced Night Arrival Experience: Implemented high-tech tablet scanning for in-house guests, elevating service efficiency and personalization.
• Global Recognition: Guest Service scored 96.40% , achieving the #1 position globally .
GUEST SERVICE
• Service Excellence Through Training: Focused on enhancing service quality by dedicating an average of 10 hours to team development with the Rooms Training Manager , beyond operational role-play.
• Global Recognition: Front Office scored 95.20% , achieving the #1 position globally .
Certificates
GUEST EXPERIENCE
• KIDS REGISTRATION TERMINAL: STREAMLINED CHECK-IN PROCESS FOR YOUNG GUESTS. • KIDS CHECK-IN EXPERIENCE: PERSONALIZED WELCOME FOR CHILDREN TO ENHANCE THEIR STAY. • ROOM AMENITIES UPGRADE: ENHANCED IN-ROOM OFFERINGS FOR ADDED COMFORT AND LUXURY. • SOFT RENOVATION: REFRESHED INTERIORS TO ELEVATE THE GUEST EXPERIENCE. • INNOVATIONS : INTEGRATED IPTV AND HUDINI FOR SEAMLESS CONNECTIVITY AND ENTERTAINMENT. • ROOM TYPE OPTIMIZATION: ADJUSTED THE ROOM MIX (TWIN/KING) TO ALIGN WITH GUEST DEMAND. • PLANT UPGRADES: ENHANCED GREENERY TO CREATE A MORE INVITING AND LUXURIOUS SPACE.
HUDINI
PRE ARRIVAL CHECK-IN
SPA RESERVATIONS
HOUSEKEEPING & MAINTENANCE REQUESTS
ROOM SERVICE ORDERS
HUDINI
Spa Reservation
Room Service orders
HK & Maintenance
The in-house guest can access the room service menu and place orders, which will be redirected to the Hudini Dashboard screen, where the IRD team can review, check, and amend the order.
The in-house guest can create a maintenance order through the Hudini App, and assigned to the relevant technician (e.g., plumber, electrician, A/C technician).
The guest can use the Hudini App to make a reservation through SPA Management System.
SEASONAL DECORATION
ELEVATED AMBIANCE
BRINGING FESTIVE MAGIC TO LIFE: THROUGHOUT THE YEAR, WE COLLABORATED WITH RENOWNED DESIGN AGENCIES TO ELEVATE OUR SEASONAL D É COR, TRANSFORMING SPACES INTO IMMERSIVE EXPERIENCES THAT CAPTIVATE GUESTS AND ENRICH THE HOTEL'S ATMOSPHERE.
A COMMITMENT TO VISUAL EXCELLENCE: BY ENHANCING THE QUALITY , LOOK , AND FEEL OF OUR DECORATIONS, WE ELEVATED THE PHYSICAL EVIDENCE OF THE HOTEL, REINFORCING OUR LUXURY POSITIONING AND LEAVING A LASTING IMPRESSION ON EVERY GUEST.
Festive season Victorian & Journey Through Time
Ramadan 2024 Minimalistic & Geometrical
Valentine 2024 Fairytales
EGYPTIAN SPICE MARKET 2024 LOCAL HERBS & SPICES
HOTEL’S GROWING MARKETS
YOY growth
Day of the week Occupancy
90%
3531
89%
-1000 -500 0 500 1000 1500 2000 2500 3000 3500 4000
90%
88%
86%
86%
1681
84%
84%
83%
84%
1436
81%
82%
80%
78%
76%
Far East
North America
European GCC
-689
SAVOR THE EXCEPTIONAL: FAIRMONT NILE CITY’S CULINARY EXCELLENCE
Stand Alone Concept
Gingko
L’Uliveto
La Mie
A New Era of Gastronomy: We’ve redefined our culinary landscape by expanding our restaurant offerings into standalone concepts , each with its own distinct brand identity , ambiance, and storytelling — delivering diverse, immersive dining experiences that captivate both guests and locals.
GINGKO
OUR BRAND IS DEFINED BY A WILD YET BOLD SPIRIT. THE GINGKO TREE, A SYMBOL OF RESILIENCE AND LONGEVITY, SERVES AS OUR INSPIRATION.
L’ULIVETO TO CREATE A WARM AND INVITING SPACE WHERE FAMILIES CAN ENJOY AUTHENTIC ITALIAN AND INTERNATIONAL CUISINE, FOSTERING CHERISHED MEMORIES AND A GENUINE SENSE OF COMMUNITY.
SAIGON
A BOLD AND MODERN ASIAN-FUSION RESTAURANT, SAIGON BLENDS VIBRANT FLAVORS WITH SOPHISTICATED PRESENTATION IN A SLEEK, CONTEMPORARY SETTING — OFFERING A DYNAMIC DINING EXPERIENCE THAT EXCITES THE SENSES.
LA MIE ART INSPIRED PLATES
LA MIE ART INSPIRED PLATES
Gastronomy & Growth: A Recipe for Success
• Our commitment to excellence extends beyond the plate, evident in our recent transformation of dining outlets.
• Immerse yourself in an ambiance of sophistication, where every detail has been meticulously curated.
• From the artistry of REVOL porcelain to the elegance of Luigi Bormioli glassware and the timeless allure of Villeroy & Boch , we've partnered with renowned brands to elevate your dining experience to new heights.
Bab El Nil Set-Up
L’Uliveto Casual Set-Up
Upgrading Outlets Setup & Presentation Saigon
REVOL Porcelain
• French culinary porcelain masters since 1768 • Innovative designs crafted for demanding kitchens
Luigi Bormioli Glassware
• Embodiment of Italian elegance and style • Ultra-clear glassware for exceptional brilliance
Upgrading Outlets Setup & Presentation L’Uliveto
VILLEROY & BOCH Amarah
• Vibrant designs bring modern artisanal flair to your dining experiences • Exclusively featured at our hotel – elevate your experience with unparalleled style
The Nook
Divine WMF glass
Amara & Artesano by V&B EITS
Spiegelau - Centuries of artistry in every glass Upgrading Outlets Setup & Presentation Gingko
To elevate guests' experience with timeless elegance and exquisite craftsmanship
Upgrading Outlets Setup & Presentation Onyx New Presentation
Onyx Display Fridge
Emphasizing Opulence & Award-Winning Design: • ROSENTHAL Skin Gold (Onyx): Award-winning artistry meets exquisite dining. • Experience the brilliance of 20-karat gold, exclusively at our hotel
New Onyx Bar
Upgrading Outlets Setup & Presentation FG Honor Bar
New Set Menu Setup
Upgrading Banquet /Coffee Break Display
The Nook
La Tavola Premiére
Anmut Gold by V&B
Emphasizing Elegance and Rarity
• VILLEROY & BOCH Anmut Gold : A symphony of artistry and fine porcelain • Exclusively at our hotel to elevate banquets with a touch of gold • La Tavola: Where dining becomes a masterpiece • Italian-designed cutlery transforms each meal into an art form
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Upgrading Outlets Setup & Presentation IRD
ELEVATING THE COFFEE BREAK AND BANQUET DISPLAY EXPERIENCE
OUTSIDE CATERING
• Sharm Wedding: we successfully catered a luxurious wedding event in Sharm El Sheikh, delivering exquisite dining experiences that complemented the destination's charm.
• Al Mashrafia Tent at the Grand Egyptian Museum (GEM): Fairmont Nile City is currently catering the Al Mashrafia tent during ramadan at GEM, offering a blend of traditional and contemporary flavors that are enhancing the celebratory atmosphere.
ELEVATING OUR COMMITMENT TO LUXURY HOSPITALITY
Elevating Our Commitment to Luxury Hospitality
FORBES TRAVEL GUIDE PARTNERSHIP EXPLORING THE LEGACY AND IMPACT OF FORBES TRAVEL GUIDE
VIRTUOSO MEMBERSHIP COMMITMENT TO EXCELLENCE
MICHELIN GUIDE / MICHELIN STAR
SERANDIPIANS MEMBERSHIP
AMEX THE HOTEL COLLECTION MEMBERSHIP
SUSTAINABILITY
SUSTAINABILITY EFFORTS
Fairmont Nile City is dedicated to sustainability, striving to make a positive impact on the
environment. With a comprehensive Sustainability Management Plan in place, the hotel
aims to guide decision-making, management strategies, and daily operations towards
sustainable practices. By minimizing ecological footprints, embracing responsible
stewardship, and supporting the community Fairmont Nile City is committed to leading the
way in sustainable hospitality.
COMPREHENSIVE APPROACH TO SUSTAINABILITY
Quality Enhancement
Socio-cultural Responsibility
Green Globe Certification
Health & Safety
Environmental Stewardship
We surpass local environmental regulations by actively monitoring and improving water and energy consumption, while promoting food and solid waste reduction and paper conservation to minimize negative environmental impacts adding to reducing plastic use and planning to replace all plastic water bottles for rooms with filtration system.
We prioritize the safety and security of both our guests and colleagues. We comply with all established local health and safety regulations to ensure a safe working and visiting environment
We prioritize community uplifting, inclusivity, and impactful CSR initiatives to create positive change and empower individuals
We provide exceptional service, exceeding guest expectations, while fostering local ownership,
We have obtained the world’s leading certification for sustainable operation and management of travel & tourism worldwide with a high score of 96%
as blood donations, charity iftar meals distribution, breast cancer awareness session and other initiatives.
employment, and purchasing local
products for industry competitiveness and community economic well-being.
GREEN GLOBE CERTIFICATE
THANK YOU
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