Travel 2 Australia & New Zealand 2018/19

BOOK I NG CONDT I ONS

Towards a safe and healthy holiday... Part of the enjoyment of travelling abroad is experiencing a different way of life. Please remember though, that it may also mean experiencing different (and possibly lower) safety and hygiene standards from those we are used to in the UK. You must therefore bear this in mind and take care while you are away. Please read on.

in which case the cancellation charges set out in clause 7 below will become payable. Any money paid to an authorised agent of ours in respect of a booking including flights is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for as long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. 3. Insurance It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are available by contacting your travel agent. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available. 4. Special requests Special requests relating to your arrangements must be advised to your travel agent at the time of booking. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part. 5. Disabilities and medical problems Many of the arrangements which we sell are generally suitable for persons with reduced mobility, but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details. ELECTRICAL APPLIANCES Please remember that it is dangerous to use electrical appliances when wearing a wet bathing costume or with bare feet on wet floors. For your own safety, please exercise proper caution when handling electrical appliances and supervise closely any children who are doing so. Please report any electrical defects to your representative and the hotel reception as soon as you can. MOPEDS Due to varying road conditions overseas, we do not recommend moped hire. Should you still decide to hire a moped, we strongly advise that you wear a crash helmet at all times and to wear appropriate clothing and footwear whilst driving. You should take out full insurance cover. GAS For those of you staying in accommodation with gas installations, please remember: When gas is alight the room should be ventilated. If you are not sure of adequate ventilation then please leave a window or door slightly open. If there are battery operated detectors in your room/ apartment, please make sure the same are working and if in doubt ask reception to assist. When you leave your accommodation always ensure that the gas has been turned off. As an extra precaution for bottled gas, please also ensure that you turn it off at the bottle neck. Please do not use gas rings or ovens for heating your accommodation. They are for cooking only. If you detect any faults with gas appliances, please switch them off immediately and report them to a representative and reception. CHILD SAFETY Please remember that young children should never be left unsupervised, particularly around the swimming pool, on the balcony, near the lifts and in the children’s playgrounds. Make sure that your children always know where you will be and stress to them the importance of staying close by. FOOD/DRINKS/ILLNESS We would always recommend that you drink bottled water and avoid ice in drinks. Always be sure that food is properly cooked or properly chilled and that salads and unpeeled fruits have been thoroughly washed. If in doubt, do not eat it, and try not to over indulge. If you or any member of your party is ill ensure that a doctor is seen locally, and that you inform your accommodation provider and/or Travel company during your stay. COTS AND HIGHCHAIRS Safety requirements vary from country to country. Please check before using a cot or highchair that you are happy with the safety standard and condition of it. If you have cause for concern please report it to your representative or to reception. PERSONAL SAFETY Please take care of your valuables at all times, particularly when out and about in the resort. Most holiday destinations have their share of pickpockets. We would advise that you use a safety deposit box if you can, and limit the amount of cash you carry. Remember to lock your doors at night and when you go out during the day, as you would at home. TRAVEL ADVICE The Foreign & Commonwealth Office has up-to-date advice on health and safety across the globe, as well as local laws, and passport and visa information. Please check https://travelaware. campaign.gov.uk/ regularly for updates ahead of travel, as the advice can change.

BALCONIES Please note the heights of some balconies may be lower and the gaps between the vertical rails wider than expected. If you are travelling with young children, please ensure that they are not left

Key terms 1. You will enter into a binding contract with us when we issue our confirmation. If you then cancel your arrangements, you will be required to pay cancellation charges up to 100% of the cost of your arrangement, depending on how long before travel you cancel, and/or the terms and conditions of the suppliers whose services make up your arrangements 2. You can make changes to your confirmed arrangements in certain circumstances. We will make a charge for processing these changes; 3. We may make changes to and cancel your confirmed arrangements but we will provide suitable alternatives and pay you compensation in certain circumstances if we do so; 4. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this. All bookings must be made via one of our authorised travel agents. The party leader must be at least 18, and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Subject to the availability of all component parts of your requested arrangements and receipt by your travel agent of all applicable payments, Our agreement becomes binding when we issue a confirmation, either directly to you or via any agent we have authorised to act on our behalf. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation as soon as reasonably possible after you receive them. It may harm your rights and ability to travel if you don’t. The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. 2. Payment You must make payment for your arrangements in accordance with the instructions given by our agent. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you • Find out where the deep and shallow areas are, plus any slopes. • Check for any “hidden” obstacles in the water (e.g.…. rocks, ledges). • Never dive from the pool side into less than 1.5m of water, and never dive from bridges, rocks, or other decorative features. • Check to see if the pool has a lifeguard in attendance. If so, when? • If using a water slide, ensure you and any children in your care leave a safe gap between descents and that when at the bottom move away quickly from the discharge area. • Do not use the pool if you cannot see the bottom. • Swim before eating and drinking, not immediately after. • Check what to do in an emergency. If it is not stated, ask. • Always supervise children, especially if the kid’s pool is close to the main pool or is a section of the main pool. • Do not swim at night (or when the pool is closed). • If you or anyone in your party is or has been ill recently with a stomach upset or diarrhoea, avoid using the pool. • Remember to always use adequate protection against the sun’s rays. SEA/BEACHES At times, especially during rough conditions, dangerous currents may be present. Please be aware that not all beaches will have a lifeguard in attendance. Please follow the flag warning signals available on most beaches and swim in the designated areas. Be especially careful if you have small children. Tips to aid safety when using the sea and beaches: • Familiarise yourself with the local flag warning system. • See local advice on the safest beaches. • Check to see if the beach has a lifeguard in attendance. • Swim parallel to the shore, within your depth. • Beware of local conditions (e.g. tides, winds, currents) seek advice. • Supervise children at all times. • Swim before eating and drinking, not immediately after. • Do not swim at night. • Find out what the appropriate emergency procedure is. • Beware of any “zones” for power boats, jet skis etc. • Remember to always use adequate protection against the sun’s rays. SPORT AND ACTIVITY Adequate travel insurance is essential. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Please therefore ensure that the insurance policy you/members of your party have is suitable and adequate for your particular needs and will cover you in the event of a sports/activity accident. Some activities are deemed more dangerous and are NOT covered or carry a higher premium. Please therefore ensure that you read the policy and if you are unsure, ask.

We are Travel 2 Limited (company registration number 01594460) (“We”, “us” and “our”) of Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’, ‘organiser’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation (including any additions or amendments). Our obligations to you will vary depending upon whether we package arrangements for you, or act as an agent for another travel supplier. References to packages in these Booking Conditions are to packages for which We are the organiser, and if we sell you arrangements on behalf of another travel supplier as an agent, your contract will be with that supplier, and we shall only have responsibility to you in accordance with section 12(A)(ii) of We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. Furthermore, we will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9. 1. Our agreement You will receive information about the main characteristics of your arrangements before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Notice and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:- Booking Conditions these Booking Conditions. Accuracy of information unsupervised on balconies. Keep balcony furniture away from the railings so that they are not encouraged to climb up. Note in some cases hoteliers have been requested to allocate bookings with young children around 6 years of age or under into ground floor rooms only. GLASS PANELS The majority of hotels or apartments are not obliged to install “toughened” or safety glass in their windows, doors, glass cabinets, etc. Please take particular care and ensure children are made aware that when walking through patio doors glass, especially in bright sunlight, can be difficult to spot if the door/window is closed. FIRE SAFETY Different countries have different fire safety regulations and procedures. Please read carefully any fire safety information available in your hotel room apartment or ask at reception for more information. When you first arrive, please make sure you familiarise yourself with the location of the fire exit nearest to your room/apartment. If there are battery operated smoke/other detectors in your room/apartment please make sure the same are working. If in doubt ask reception to assist. BATHROOMS, RECEPTION AREAS & WALKWAYS Few hotels and apartments overseas provide non-slip mats in their baths and showers. Also, as bathroom floors, reception areas and other walkways overseas are often tiles, please take extra care to ensure you do not slip when these areas become wet. LIFTS Never allow young children to travel inside any lift without an adult. SWIMMING POOLS/WATER SLIDES ETC You will find that most hotels and apartments abroad do not employ a lifeguard. You therefore need to adopt a sensible attitude around the pool and make sure children and non-swimmers in your party are supervised at all times by you/an appropriate adult, even when using the kids pool or kids pool section of a main pool. Diving is discouraged but if you do please check that the water is deep enough and take particular note of any depth markings. Take care when walking around the pool, as pool surrounds are often slippery when wet. You should not enter the pool after drinking alcohol. Familiarise yourself and your party with all of the notices around the pool together with any ‘pool rules’ and opening times.. Tips to aid safety when using the swimming pool: • Always check the pool design and layout before getting in. • Always shower before entering the pool water. • Check your height in relation to the pool depth.

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