Monthly Pets First
HowWe Got Here CELEBRATING THE HISTORY OF PETERSEN PET HOSPITAL It’s been just over a year since we opened our new facilities. I wanted to take this opportunity to thank all of our clients who have gone
“In the beginning, we saw 10–30 patients in a
through this transition with us. When we moved into our new facility, we were terrified that we would lose all our clients because we were in a different location. It was a huge relief to see that most of our clients stuck with us, and even more new people came with their pets over the last year. I cannot express how much your support means to me. When I graduated from veterinary school, I started working in a high-volume, low-cost practice where the goal was to see as many patients as possible. We rushed around all day and never had the opportunity to really talk to clients about their pet’s needs. That wasn’t how I wanted to spend my career. One of my first jobs was working at a local grocery store where the owner emphasized the importance of quality customer service with a smile. I was taught to be nice to customers and make them feel valued during every interaction. It seemed to me that a veterinary practice, where we took care of people’s pets, should at least be on par with the kind of customer service you can get at the grocery store. I didn’t feel like rushing around was doing right by our patients, our clients, or our profession. That’s why I decided to open up my own practice where I could do things my way.
week. Today, we see 40–50 patients a day.”
I opened Petersen Pet Hospital in 2003, after selling my car and buying my friend’s pickup truck for $3,000. My goal was to eliminate as much debt as possible before starting the hospital. Most of my equipment was secondhand, and I only had two employees in addition to myself, so those first six months were very scary. We didn’t know if anyone was going to come through the door or even call! Luckily, I had a lot of friends and family in town who helped spread the word. Plus, I kept a lot of clients frommy previous practices. The reason I put my name on the door is so my old clients who liked working with me would be able to find me again. In the beginning, we saw 10–30 patients in a week. Today, we see 40–50 patients a day. We’ve honestly come so far, and we’ve proven that taking the time to answer questions and treat patients the way we want our own pets to be treated makes a difference. Since 2003, we’ve moved twice in order to accommodate our growing staff and our ever-growing number of patients. Our newest facility features seven exam rooms, one of which is a “comfort room”with a private exit for clients who have to discuss difficult choices or put their pet to rest. We also have separate dental suites and intensive care unit, expanded cat boarding, new dog boarding, and plenty of office space behind the scenes. We spent two years planning out the new facilities, and all the hard work was worth it. We have been nationally recognized after winning the 2019 Merit Award for hospital design. Petersen Pet Hospital was featured in the August edition of DVM360, a nationwide veterinary magazine. You can read the full article at VeterinaryHospitalDesign.dvm360.com/slow-growth-freestanding-hospital .
It is humbling to be where we are today. None of this would be possible without the support of our clients. Thank you all from the bottom of my heart.
–Dr. Brad Petersen
Petersen Pet Hospital is the 2019 Merit Award for Hospital DesignWinner!
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