For now, the focus is on stability, growth, and building strong teams. The group employs 40 to 60 people across Nova Scotia and Newfoundland; a responsibility Lakhani doesn’t take lightly. “It’s a lot of people to support,” he acknowledges. “But it’s worth it.” Despite the ups and downs, Lakhani insists that one consistent standard across all locations is exceptional customer service. “We have great teams,” he emphasizes. “I’m not the only one running the show. People like Joanne and Pranav are the backbone of the business. They make sure the guest experience is our top priority and our main goal.” The relationships that are created in smaller communities are much greater and more meaningful than those created in larger cities. “In St. John’s, we have great relationships with Newfoundland Power, the hospitals, and so many organizations. We love to connect with people. It’s easier in smaller communities than in bigger cities.” Connection and service both extend beyond business. Sponsorships of festivals, sporting events, and community involvement are a
core part of Lakhani’s approach. “We care about the community. They support us, so we want to support them,”he says. “We can’t do every event, but we try to do as much as we can. It’s about giving back.” After arriving to Canada at a young age, Lakhani set his future standards high and continues to strive for greatness. His success isn’t just that of his own but of a true family dynamic, from watching his uncle’s work ethic to his father believing in him and giving him opportunities at such a young age. What started as a teenager helping his non-English speaking father navigate contracts has turned into a successful multi-province business group with a growing portfolio. At only 21, Lakhani already speaks with the professionalism, knowledge, and integrity of a seasoned entrepreneur of twice his age. His valuable advice is not to be ignored by anyone of any age or level of experience. From long drives (his favorite way to unwind), to late nights handling business calls, to sponsoring community festivals, Neel Lakhani embodies the grit and optimism of
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We care about the community. They support us, so we want to support them. ”
64 SPOTLIGHT ON BUSINESS MAGAZINE • VOL 25 ISSUE 4
INDUSTRY • SPOTLIGHT ON BUSINESS MAGAZINE 65
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