10/21/24
Norms
• Teams usually develop norms that guide the activities of team members. • All the team members implicitly understand them. • Norms result from the interaction of team members during the development process. • Performance norms are very important because they define the level of work effort and standards that determine the success of the team. • Leaders play an important part in establishing productive norms by acting as role models and by rewarding desired behaviors. • Norms are only effective in controlling behaviors when they are accepted by team members.
5
conflict
Conflict often arises when team members focus on personal ( emotional ) issues rather than work ( substantive ) issues.
Competition over resources, such as information, money, supplies or access to technology, can also cause conflict.
Communication breakdowns cause conflict—and misunderstandings are exacerbated in virtual teams and teams with cross-cultural members.
Team morale can be low because of external work conditions
6
3
Made with FlippingBook - Online catalogs