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PAYROLL INSIGHT SURVEY REPORT 2025 | IN-HOUSE
Pension processing Salary sacrifice is the most commonly used form of pension deduction; with the National Insurance benefits it can bring it’s no surprise. With the increases to National Minimum Wage, and its impacts with salary sacrifice, it’s also no shock to see the other methods still going strong.
38%
47% 73%
SALARY SACRIFICE
NET PAY ARRANGEMENT
RELIEF AT SOURCE
Key Performance Indicators (KPIs) Payrolls being completed on time is the most used KPI, with payroll errors that impact the employee being a close second. Queries resolved is also commonly used. Almost 9% of respondents don’t use any KPIs at all.
TAX CODE QUERY
Payroll completed on time 70% Payroll errors (before payroll - no employee impact) 45%
Payroll errors (after payroll - employee impacted) 52%
Queries resolved 47%
TOP 3 PAYROLL RELATED QUERIES
UNDERPAYMENT (LATE DATA RECEIVED)
Other 11%
None 9%
ACCESS TO PAYSLIPS
11
In most cases percentages have been rounded to two decimal places for clarity and may not add up to 100%. Graphics may have been rounded to whole percentages.
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