OUTSOURCED
PAYROLL INSIGHT SURVEY REPORT 2025
Results Payroll employees
Working arrangements Hybrid working is by far the most popular option for payroll teams now. However, this is less prominent in outsourced respondents than it was in the in-house teams. Specialist outsourced teams may find it more productive to have all team members located together. Hybrid arrangements are operated on a 3 / 2 split, but with no consensus on the bias, averaging around 2.5 days per week for both in office and remote days.
The median number of clients and payrolls per payroll employee is 70 and they produce 640 payslips per month. This is higher than that of an in-house team, possibly due to some job specifics being different between the teams, outsourced providers being more focused on the delivery of payroll than employee interaction for example.
The average presented were significantly skewed by a response from an umbrella company payroll provider, it is therefore important to consider the median primarily.
70 MEDIAN
110 AVERAGE
38%
HYBRID 58%
Clients per payroll professional
OFFICE BASED
74 AVERAGE
70 MEDIAN
Payrolls per payroll professional
19% REMOTE
4% OTHER
640 MEDIAN
930 AVERAGE
Payslips (monthly) per payroll professional
4
In most cases percentages have been rounded to two decimal places for clarity and may not add up to 100%. Graphics may have been rounded to whole percentages.
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