OUTSOURCED
PAYROLL INSIGHT SURVEY REPORT 2025
Payroll cut offs Payroll service providers give on average between 2 and 4 days before pay day to provide final input for payroll processing.
Key Performance Indicators (KPIs) Payrolls completed on time is the most popular KPI used, with client satisfaction and payroll errors being closely behind.
12% of respondents did not use any KPIs at all.
Where this differs significantly from in-house payroll is for monthly processing. In-house teams gave on average 7 days , whereas outsourced teams give an average of 3 days . This may be due to allowing the client time to get the data together, more streamlined processes or using it as a selling point.
Payroll completed on time Payroll errors (before payment / no worker impact) 73% 69% 54% Client satisfaction Payroll errors (after payment / worker impacted) Payslip error (client data error) 46% 35% 31% Payslip errors (payroll processing errors) None Other 27% 12% 8%
TAX CODE QUERY
TOP 3 PAYROLL RELATED QUERIES
ACCESS TO PAYSLIPS
Queries resolved
SUPPORT TO UNDERSTAND PAYSLIPS
Other KPIs reported include: chargeable time, time spent per client, billing recoveries and number of payrolls re-run.
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In most cases percentages have been rounded to two decimal places for clarity and may not add up to 100%. Graphics may have been rounded to whole percentages.
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