Guest Engagement Performance
Al Husn Hotel
Al Bandar Hotel
Problem Handling
Problem Handling
Problem Free
Problem Free
Overall Staying Experience
Overall Staying Experience
Target: 94% Actual: 95.76%
Target: 77.2% Actual: 82.09%
Target: 72.2% Actual: 74.21 %
Target: 90% Actual: 92.74%
Target: 75.3% Actual: 79.19%
Target: 67.9% Actual: 73.28 %
Service Attentiveness & Thoughtfulness
Service Attentiveness & Thoughtfulness
Internet
Arrival
Internet
Arrival
Target: 89.10% Actual: 89.75 %
Target: 92.5% Actual: 93.68 %
Target: 94% Actual: 94.85 %
Target: 84.10% Actual: 85.93 %
Target: 88.9% Actual: 92.26%
Target: 88.7% Actual: 92.49 %
Made with FlippingBook - Online magazine maker