Turath Café - LQA standard
S/N
Dept
Sub - Dept
Measurement
Preparation
Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an appropriate level)?
Drinks Ser- vice Drinks Ser- vice
1
F&B
2
F&B
Were all tables in the bar/lounge consistently laid up?
Was a selection of specialty teas/coffees available and was the coffee/tea hot and freshly brewed? Were the tablecloth/place mat/napkin clean, pressed and free of any stains/tears (paper not acceptable)? If a bar list was provided, was it clean and in good repair, grammatically correct and easy to read?
3
F&B Light Meals
4
F&B Light Meals
Drinks Ser- vice
5
F&B
Arrival
Drinks Ser- vice
Was the guest greeted or acknowledged within 1 minute upon entering the bar/lounge?
6
F&B
Order Service
Drinks Ser- vice Drinks Ser- vice Drinks Ser- vice Drinks Ser- vice
Did the employee offer to take the drinks order within 3 minutes of seating? Did the employee show good product knowledge when taking the order? Did the employee offer the option to order food or sup- ply a restaurant menu? Did the employee offer a choice of brand/variety when taking the drink order if there was an opportunity to do so? Was the coffee/tea served within 5 minutes of order and was it accompanied by a sweet (e.g. cookie, petit four, etc.)? Were milk/cream and a full sugar selection (i.e. white, brown and sweetener) offered with the coffee/tea (n/a for green tea/herbal teas)? Was the correct drinks order served within 4 minutes of order (7 minutes for cocktails) unless advised of a delay? Was the correct order served to each guest without any prompting required?
7
F&B
8
FB
9
FB
10
F&B
Food & Drinks Services
11
F&B Light Meals
12
F&B Light Meals
Drinks Ser- vice Drinks Ser- vice Drinks Ser- vice Drinks Ser- vice Drinks Ser- vice
13
F&B
14
F&B
15
F&B
Were drinks served and cleared using a tray?
Were the drinks served in the correct, clean (unchipped) glassware with the appropriate fresh garnish and a non - plastic stir stick/straw (if required)?
16
F&B
17
F&B
Was the drink appropriately chilled (if applicable)?
Did an employee visit the table to ascertain at any point if service was satisfactory?
20
F&B Light Meals
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