Dr. Hoffman:
It's about putting it in perspective, when you have one person that's obviously off the wall compared to all of these positive reviews that are more detailed and more succinct, I think that it's worth the effort to have your patients engaged. Yeah. Absolutely, and the last point to these five takeaways is the recruitment. Having a professional staff is a foundation for your business, and these people are most likely, they're going to research your company and look at all the facts concerning the brand and whether or not they're going to want to accept a position in your company, so it can make a big difference in hiring people, with a good reputation for your business, so that was another last little point I want to leave you all with, but basically, that pretty much concludes what we wanted to discuss, because an online reputation is not a simple buzzword, folks. It's really, it's a reality, and if you're not serious about protecting your online reputation, your business could have challenges, so we look forward to supporting anyone that has any more questions on this down the line, but that's what we had to present and we want to turn it back over here to Dr. Alan or Sam. That was, I think, really informative, and I want to bring on Sam. Sam has been on a number of our shows. You all know I consider Sam not only an expert in all of the things he does, I really have gained a lot of respect for Sam's network, I refer a ton of you now, whenever I have an opportunity, to his network, A, it's too cheap, and you get too much value for what you're going to pay, but I also consider Sam a good friend. This guy has tons of integrity, he knows how to get the message across, and he's here to help and protect all of the doctors, and he does it for the right reasons, so it's ... It's a valiant effort to get Sam to participate with us, because he's so busy, but he's always so accommodating, so welcome, Sam. I know you've had experience of people asking you, "How do I resolve these issues?" And I know that because I've called you to ask you, "How do you recommend we deal with this on a doctor's behalf," before, so any insight about that that you want to start with? I'll take it from here, Michael, and thanks. Okay. Okay, Dr. Stu.
Michael Luevano:
Dr. Hoffman:
Michael Luevano:
Dr. Hoffman:
Dr. Collins:
Absolutely. I'm not sure if I'm up.
Dr. Hoffman:
Yes.
Dr. Collins:
Okay, we're up. Okay, great, thanks. Well, thanks for having me, and Stu, as you were going on about my expertise, I was like, "Well, you know what I've done over time, Stu, is gained a lot of respect for you and I think a good friendship," so that part, I appreciate, and the mutual respect. That being said, my issue here that I think I want to probably bring that's maybe slightly different is, first, you have to look at what is your attempt with the social media? So I would say, first of all, you want to be very careful of social media, but I would say having a very
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