Why Bad Reviews Matter
Fact or Opinion? Is the review based on factual allegations, or does it merely state an opinion? If it’s the latter, a legal claim for defamation is likely not actionable and could cost you more in the end. If the review is factual, and the allegations are true, again, it is unlikely that you have an actionable claim for defamation. However, if the complaints are based on untrue or grossly exaggerated allegations, then there may be some legal recourse. As discussed further below, litigation or threats of litigation against a negative reviewer often present additional challenges for a business, so weighing the advantages is important..
Before taking up arms, consider these threshold questions.
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