2024 Annual Report
idbglobalfcu.org
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2024 Annual Report
Table of Contents
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MESSAGE TO MEMBERS
“The secret of change is to focus all of your energy not on fighting the old, but on building the new.”
Socrates
For more than 60 years IDB Global Federal Credit Union has not been just a financial institution but a trusted partner, a source of stability and a close knit community. It was founded by IDB employees who sought control over their financial futures, a vision that has driven our growth and continues to define us today. This commitment has earned us outstanding member satisfaction and being ranked among the top credit unions nationwide and the top credit union in the Washington, D.C. area on Newsweek’s Best Regional Banks and Credit Unions list. Also, S&P Global Market Intelligence ranked us among the top-performing credit unions in the United States, placing us at #65 out of 4,571 institutions based on key financial metrics.
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2024 Annual Report
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Through changing economic landscapes, global challenges, and political shifts, our Credit Union has not just endured—it has thrived. That is because we are more than a financial institution; we are a community built on shared values and trust. Our member-owned, not-for-profit structure reinforces our long-term approach to financial stewardship, ensuring we anticipate and adapt to change responsibly. In uncertain times, our unwavering stability gives you peace of mind. We closed the year in a strong financial position, with $97.1 million in capital, ensuring we are well-capitalized for the future. This not only safeguards member deposits but also allows us to continue offering high-value products like our Kasasa Cash ® and Cash Back ® Checking accounts and low-interest home, auto, and personal loans. Still, financial security is just one part of our promise. We are constantly evolving to serve you better. Our recent branch redesign and renovation is evidence of that. Its modern floor plan, welcoming decor, and advanced technology speak to our commitment to innovation, reliability, and excellence. Transformation is a constant, but one thing remains the same— IDB Global Federal Credit Union will always be here for you. Whether you are saving for a milestone, planning for the future, or navigating life’s uncertainties, you can count on us to provide the stability, security, and belonging you deserve. On behalf of our entire team, we want to thank you for allowing us to be part of your financial journey. It is and will always be our privilege to serve you.
Warm regards,
Chip Lusk
María Valeria Zemborain Chair, Board of Directors IDB Global Federal Credit Union
CEO
IDB Global Federal Credit Union
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2024 Annual Report
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2024 RESULTS
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2024 RESULTS
A. Financial Results
$2.4 million
NET INCOME
12.09% $803.1 million well above regulatory requirements
TOTAL CREDIT UNION ASSETS GREW TO
NET WORTH RATIO
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B. Loan Activity
860
LOANS FUNDED
91 769 $65.4 million
CONSUMER LOANS
MORTGAGES
LOANS TOTAL AMOUNT
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C. Deposit Products
NEW SAVINGS, CHECKING, & SHARE CERTIFICATE ACCOUNTS OPENED
3,881 31,412
TOTAL NUMBER OF SHARE ACCOUNTS
$668.9 million
TOTAL SHARES
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CEO & Board Chair Message 2024 Results 2024 Highlights Board of Directors’ Report Committee Reports Senior Management and Volunteers
D. Membership
NUMBER OF NEW MEMBERS
988
MEMBERSHIP DEMOGRAPHICS
AGE GROUP
0-17 1.0%
18-34 16.8%
35-51 40.1%
52-68 25.0%
69+ 17.1%
LOCATION
Resides overseas 36.5%
Resides in the U.S. 63.5%
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E. Services
RESOURCES
11 2,403
WEBINARS OFFERED
MEMBERS REGISTERED
1,236
MEMBERS ATTENDED
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CEO & Board Chair Message 2024 Results 2024 Highlights Board of Directors’ Report Committee Reports Senior Management and Volunteers
ONE-ON-ONE COUNSELING SESSIONS WITH MEMBERS
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WEDNESDAYS WITH REALTORS SESSIONS JULY-DECEMBER
4 60 161
REAL ESTATE LOAN COUNSELING SESSIONS WITH MEMBERS
INVESTMENT COUNSELING COMMUNICATIONS
MEMBERS ATTENDED
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E. Services
CONTACT CENTER
36,633 13,756 1,389
CALLS
EMAILS
WHATSAPP ENGAGEMENTS
604
SKYPE CALLS
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2024 Annual Report
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CEO & Board Chair Message 2024 Results 2024 Highlights Board of Directors’ Report Committee Reports Senior Management and Volunteers
DIGITAL SUPPORT
809 5,155 5,914 2,124
VIDEO CALLS
CHATS
AUDIO CALLS
MEMBER SERVICES APPOINTMENTS
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E. Services
INTERNET BANKING PENETRATION RATES
75.4%
ONLINE BANKING
31.7% 79%
MOBILE BANKING APP
E-STATEMENT ENROLLMENT
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2024 Annual Report
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CEO & Board Chair Message 2024 Results 2024 Highlights Board of Directors’ Report Committee Reports Senior Management and Volunteers
SERVICE SATISFACTION RATING
NET PROMOTER SCORE
AVERAGE NPS IN BANKING INDUSTRY 76.8
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out of a -100 to 100 range
CONTACT CENTER SATISFACTION
IN-BRANCH SERVICE SATISFACTION
9.2
9.9
out of 10
out of 10
IN-BRANCH MEMBERS FELT VALUED
EASE OF DOING BUSINESS
10 out of 10
8.9
out of 10
WIRE TRANSFER SATISFACTION 9.7 9.4 out of 10 out of 10
KNOWLEDGEABLE REPRESENTATIVE
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2024 HIGHLIGHTS
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2024 HIGHLIGHTS
1. Products Mortgages
In recent years, achieving the dream of homeownership has become more challenging. That is why, in 2024, at IDB Global Federal Credit Union, we focused on programs and products that would give our members the knowledge and tools to afford a home.
More For Less: 5.00% Down Payment We understand that one of the biggest challenges for hopeful homeowners is saving enough for a down payment. So, we lowered the barrier to entry by offering a program that requires only a 5.00% down payment. This, along with our many low interest mortgage offerings and flexible terms, allowed many to purchase a home—and take their next steps towards home ownership. New Product: Blended Mortgage This revolutionary idea helped many members buy a new home with a lower-than-market rate mortgage! Whether it was for the purchase of a new home or refinancing an existing one, our Blended Mortgage Rate Loan combined a homeowner’s current mortgage rate at the Credit Union with the market rate for their new loan. It uses a weighted average formula based on the loan amounts and interest rates, which often gives our members a lower rate than if they finance with market rates alone.
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Buy Now, Refinance Later! Our Buy Now, Refinance Later promotion helped many of our members make the right decision at a critical time in the real estate market. During the end of the year, the direction of interest rates was fluid and uncertain. This had many people “sitting on the fence” and holding off buying a new home. But with our favorable rates and terms, and the knowledge that refinancing was a cost-effective option if rates dropped, many members were able to purchase their dream home with confidence—and rates have not moved, making their decision a wise one. Wednesdays With Realtors The homebuying journey can be long, complex and confusing. Our members deserve more. That is why we developed our Wednesdays With Realtors program. Hosted by Andre Perez : Executive Vice President of District Partners and Camilo Bermúdez : Real Estate Agent at Compass, members had the chance to get expert advice, ask questions specific to their situation, and gain access to off-market inventory not listed publicly. These exclusive sessions were a huge success and helped many in their home-buying journey.
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2024 Annual Report
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We lower emissions and auto loan rates! Our commitment to sustainability and member value remained strong throughout 2024. We offered a 0.25% auto loan interest rate discount for members financing or refinancing an Electric Vehicle (EV) or Hybrid Electric Vehicle (HEV) . But we did not stop there-members who also enrolled in direct deposit and set up automatic payments received an additional 0.50% discount . This combination of discounts brought auto loan rates as low as 3.25% APR ! While other financial institutions raised their rates, we stayed focused on helping our members drive away with affordable financing and a greener future .
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Visa Classic and Visa Platinum, very low rates!
Credit cards are a wonderful tool to leverage buying power. But high- interest-bearing debt can be a burden. So, at a time when the average credit card interest rate among commercial banks was 22.00%, and 18.00% at other credit unions, we lowered our VISA Classic interest rate to 12.00% APR. In addition, we offered 0% APR on balance transfers from non- IDB Global Federal Credit Union credit cards. And for our VISA Platinum Rewards holders, who enjoy cash back and other benefits, we lowered the interest rate to a market-beating 14.50% APR. We want your credit cards to work for you, not the other way around.
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2024 Annual Report
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Supporting the best education for our members!
We believe a good education is a gateway to financial success. But getting an education should not be a financial burden. That is why we created our Educational Loans, with low interest rates and favorable terms for IDB employees and Credit Union members. These products helped many pay for tuition, housing, books, and other costs for all levels of education. With these and other programs, we are proud to help our members better themselves—and our community.
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Enjoying best moments in life with our Special Low-Interest Loans
Creating cherished experiences like holiday gatherings with friends and family, spring break and summer vacations, and summer camp for kids are what life is all about. But sometimes, when these important life moments arrive, your bank account is not ready. That is why we created many special loan programs throughout the year with below-market interest rates and favorable terms. Because making memories should not break the bank! Kasasa Accounts Even Better! Our Kasasa checking accounts combine all the benefits of a high-interest savings account with the convenience and tools of a checking account. And they are free, with no monthly maintenance fee or minimum balance requirement. Our members loved them, especially the fact that they paid them a 4.00% return! So, in 2024, we made them even better! By meeting the existing qualifiers and adding just one monthly direct deposit or ACH credit transaction of $500 or more, members earned 5.00% APY on balances up to $10,000 in their Kasasa Cash ® account, or 5.00% cash back on up to $250 in qualified debit card purchases in their Kasasa Cash Back ® account. It is a smart way to grow your money safely and conveniently.
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Higher Share Certificate Rates In today’s economic environment putting your money to work for you safely is essential. Our Share Certificates, featuring guaranteed returns and backed up to $250,000 by the National Credit Union Administration, have always been a smart choice. In 2024, we made them an even smarter choice by running promotions that offered up to 4.75% APY. These fixed-rate, fixed-term investments gave our members high returns, financial security, and peace of mind.
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2. Services
Domestic Wire Transfers Even Easier and Convenient on our App!
International Wire Transfers Enhancements
We know that our members love the convenience and security of sending domestic wire transfers . And in 2024, we made the process even easier and more convenient, while retaining the security they demand. Now, members can send recurring or one-time domestic wire transfers from the convenience of their smartphone anytime, anywhere! Even if they are in another country, our app makes it possible to send domestic wire transfers from their U.S.-based Credit Union account to another U.S.-based account.
We also greatly enhanced our international wire services during 2024. Like domestic wire transfers, international wire transfers are important to you, our members. Now, through Online and Mobile Banking members can send money in any currency —avoiding time-delayed or confusing exchange rates. Also added was the ability to view the status of your wire transfer request, save and generate payments using templates, and much more!
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2024 Annual Report
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Fraud Alerts: Be Informed, Stay Protected!
Live Audio, Chat, Video Chat & File Sharing Comes to Mobile
Growing your money safely and securely is important. Preventing scammers and thieves from stealing your money and personal information is just as vital. At IDB Global Federal Credit Union, we take both of those goals seriously. This is why, in 2024, we increased the frequency of our Fraud Alerts, with detailed and up-to-date information on topics such as phishing schemes, tax season fraud, holiday cybercrime, and a host of other topics aimed at protecting you and your money. Scammers never stop, so neither do we.
Improving the many ways we serve our members is always top-of-mind for us. So, in 2024, we made our award-winning Audio, Live Chat, and Video Chat communication tool available on our mobile banking app. This means you can now get instant answers to questions and concerns right from your smartphone. Using your phone’s camera and microphone, you could even interact face-to-face with a Credit Union representative. The tool also allows for file sharing with easy file uploads.
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3. 2024 Special Dividend
In 2024, the Board of Directors distributed a special dividend totalling $500,000 in recognition of our members continued support and loyalty to IDB Global Federal Credit Union.
4. Branch Renovation Project Began!
Perhaps there is no better example of the transformation and exciting future ahead for our Credit Union and its members than the redesign and renovation of our main branch. With its open floor plan, vibrant color palette, modern architecture, and advanced technology, it represents our Credit Union’s commitment to innovation, reliability, and excellence. The new branch’s numerous enhancements promote efficiency, security, and productivity, resulting in enhanced service and products for our members. We invite every member to visit us in person and experience our new home!
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5. Celebrating our Culture!
IDB Global Federal Credit Union is more than just a financial institution. We are a community. As such, we do more than just provide banking products and services. And our many events are a great example. In 2024, we celebrated Hispanic Heritage Month, which took place from September 15 to October 15 with a big event in the cafeteria to enjoy good food, music with our members and partners. With so many of our members being of Hispanic descent, this is an important month for us. The Hispanic cultures are vast and diverse, and that diversity strengthens our Credit Union. We also held investment sessions during Investment Weeks along the year, Table Events and LinkedIn Live Events to celebrate different milestones, as well as many webinars.
Table Events LinkedIn Live Events
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6. 2024 Recognition Awards
In 2024, IDB Global Federal Credit Union earned two prestigious national recognitions that reflect our continued commitment to financial strength and member-focused service. S&P Global Market Intelligence ranked IDB Global Federal Credit Union among the top-performing credit unions in the United States, placing us at #65 out of 4,571 institutions based on key financial metrics. Additionally, Newsweek listed us as one of their Best Regional Banks and Credit Unions out of more than 9,000 banks and credit unions reviewed. These accolades are a testament to the dedication of our team and the trust of our growing membership.
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REPORT BOARD OF DIRECTORS’
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BOARD OF DIRECTORS’ REPORT
Made up of volunteers, the Board of Directors is elected by our members, and each director serves a term of three years. Meeting monthly, the Board provides general direction and oversight of the Credit Union, in accordance with the Federal Credit Union Act and the Rules and Regulations of the National Credit Union Administration.
Here are your elected Board of Directors that served in 2024
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2024 Annual Report
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María Valeria Zemborain Chair
Sandra Darville Vice-Chair
Diego Flaiban Treasurer
Jorge Roldán Modrák Secretary
María Eugenia Roca Assistant Treasurer
Claudia Franco Assistant Secretary
Juan Manuel Fariña Immediate Past Chair
Ken Foley Member
Mónica Velásquez Member
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REPORTS COMMITTEE
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COMMITTEE REPORTS
Credit Committee Report
The Credit Committee is appointed by the Board of Directors and meets at least monthly. The Committee follows high confidentiality standards and reviews loan requests that exceed the lending authority of Credit Union management, or are exceptions to Credit Committee guidelines. The Committee has an important duty and role. They review the financial capacity and credit history of each applicant and ensure that applicants will not be overburdened by loan payments, and that the best interests of both the member and the Credit Union will be served. The Committee also offers alternative financing options to help members manage their financial needs. Appointed Committee members serve two years each, while the Chief Lending Officer is a standing appointed member of the Committee.
2024 LOAN ACTIVITY
In 2024, management approved a total of 860 loans which consisted of 769 consumer loans and 91 mortgages. These loans amounted to a total of $65.4 million all falling within the lending limits established by the Committee and approved by the Board of Directors. Additionally, the Credit Committee convened 15 meetings to evaluate 21 cases, which resulted in the approval of 18 loans with a combined value of $4.0 million.
DIRECTORS Mónica Velásquez Chair
Jaime Cabrera, Arnoldo López Marmolejo, Yolanda Strachan Members Nicolás Fernández Cavada, Stephanie Ferreyra, Adolfo Samaniego Alternates
Marco Paredes Secretary
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Supervisory Committee Report The Supervisory Committee is appointed by the Board of Directors, and is responsible for overseeing the agreed upon internal audit procedures and annual external audits, and for monitoring compliance with the regulatory requirements of the National Credit Union Administration (NCUA). This includes selecting auditors, verifying member accounts, reviewing internal controls, responding to member complaints, and recommending procedural improvements. In 2024, the Committee continued its engagement with PBMares, LLP, to perform risk-based internal audits and continued its engagement with Doeren Mayhew, Certified Public Accountants and Advisors to perform the annual audit of the financial statements of the Credit Union as of December 31, 2024.
Click here to see the 2024 Financial Statements
Tolulope Oyefesobi Secretary
DIRECTORS Ken Foley Chair
Bruno Fernández, Lucrecia Ledesma Members
Ignacio Barragán Vice-Chair
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Investment Committee Report The Investment Committee is appointed by the Board of Directors and is responsible for overseeing policy compliance with respect to investments, liquidity, and interest rate risk. The Committee is also responsible for setting, or delegating authority to set, dividend and loan rates. Lastly, the Committee reviews financial performance and budget/forecast results to ensure the safety and soundness of the Credit Union.
In 2024, the Investment Committee:
• Reviewed Asset Liability Management (ALM) and liquidity results quarterly to ensure compliance with policy limits, as well as the results of modeled balance sheet stress scenarios.
• Reviewed and endorsed the 2025 operating budget. • Reviewed quarterly credit union industry peer results.
• Reviewed and endorsed updates to programs and policies related to: Corporate Cards, Loan Participations, Interest Rate Management, Funding and Liquidity Risk, Contingency Funding Plan, and Allowance for Credit Losses.
DIRECTORS Diego Flaiban Chair
Claudia Franco, Francisco Rojo, Daniel Fonseca, William L. (Chip) Lusk. Jr., CEO, Luis Arias, CFO, Marco Paredes, CLO, Marilyn Wagner, CXO Members
María Eugenia Roca Vice-Chair
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2024 Annual Report
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Human Resources Committee Report
Throughout the year, the HR Committee was dedicated to enhancing our employee experience and ensuring our benefits remain competitive in the market. The committee has undertaken a comprehensive review and evaluation of our benefits, compensation and leave policies, aiming to offer best-in-class options that attract and retain top talent. • Benchmarking Benefits and Compensation : conducted extensive benchmarking against industry standards to identify areas for improvement and ensure our offerings are competitive. • Policy Enhancements : implemented policy enhancements based on employee feedback and market trends, including more flexible leave options and improved health and wellness benefits. • Feedback Integration : actively sought and integrated employee feedback to continuously refine and improve our team member experience. • Staff Planning : engaged in space and staffing planning for the renovated facility. These efforts underscore our commitment to providing an exceptional employee experience and maintaining our position as a competitive employer in the market.
Mónica Velásquez Secretary
Juan Manuel Fariña, Jorge Roldán Modrák, Mark Schwartz, CHRO Members
DIRECTORS Sandra Darville Chair
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VOLUNTEERS SENIOR MANAGEMENT&
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SENIOR MANAGEMENT & Volunteers
Executives
Board of Directors
William L. (Chip) Lusk, Jr. Chief Executive Officer Marilyn Wagner Chief Experience Officer Marco Paredes Chief Lending Officer Luis Arias Chief Financial Officer
María Valeria Zemborain Chair
Sandra Darville Vice-Chair Diego Flaiban Treasurer
Jorge Roldán Modrák Secretary María Eugenia Roca Assistant Treasurer
Katherine Lopez Chief Risk Officer
Mark Schwartz Chief Human Resources Officer
Claudia Franco Assistant Secretary
Juan Manuel Fariña Inmediate Past Chair
Kia Ware Chief Information Officer
Ken Foley, Mónica Velásquez Members
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2024 Annual Report
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Executive Committee
Credit Committee
María Valeria Zemborain Chair Juan Manuel Fariña Immediate Former Chair
Mónica Velásquez Chair
Marco Paredes, CLO Secretary
Sandra Darville Vice-Chair Diego Flaiban Treasurer
Jaime Cabrera, Arnoldo López Marmolejo, Yolanda Strachan Members Nicolás Fernández Cavada, Stephanie Ferreyra, Adolfo Samaniego Alternates
Jorge Roldán Modrák Secretary
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Supervisory Committee
Investment Committee
Ken Foley Chair
Diego Flaiban Chair
María Eugenia Roca Vice-Chair
Ignacio Barragán Vice-Chair
Claudia Franco, Francisco Rojo, Daniel Fonseca, William L. (Chip) Lusk. Jr., CEO, Luis Arias, CFO, Marco Paredes, CLO, Marilyn Wagner, CXO Members
Tolulope Oyefesobi Secretary Bruno Fernández, Lucrecia Ledesma Members
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2024 Annual Report
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Human Resources Committee
Nominating Committee Jorge Roldán Modrák Chair
Sandra Darville Chair
Mónica Velásquez Secretary
Lourdes Tellería Secretary
Juan Manuel Fariña, Jorge Roldán Modrák, Mark Schwartz, CHRO Members
Daysi Andrades, Ignacio Barragán, Adela Barrio Sarmiento, Andrés Gómez-Peña Members
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IDB Global Federal Credit Union
1300 New York Ave. N.W. Washington, DC 20577
idbglobalfcu.org
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