2024 Annual Report
Contents
CEO & Board Chair Message 2024 Results 2024 Highlights Board of Directors’ Report Committee Reports Senior Management and Volunteers
SERVICE SATISFACTION RATING
NET PROMOTER SCORE
AVERAGE NPS IN BANKING INDUSTRY 76.8
45
out of a -100 to 100 range
CONTACT CENTER SATISFACTION
IN-BRANCH SERVICE SATISFACTION
9.2
9.9
out of 10
out of 10
IN-BRANCH MEMBERS FELT VALUED
EASE OF DOING BUSINESS
10 out of 10
8.9
out of 10
WIRE TRANSFER SATISFACTION 9.7 9.4 out of 10 out of 10
KNOWLEDGEABLE REPRESENTATIVE
17
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