• Digital Experience. Create a modern, digital system of platforms and services that enable efficient and effective access to information and connections, across the Association and the Long Gray Line. The digital experience connects our graduates across the globe, by class, interest, team, or company. It meets our graduates, parents, and societies where they are and when it’s needed. The digital experience ties us to the Academy and to each other socially and professionally. By reinforcing present connections, reinvigorating past ones, and building a purposeful network, it evolves with our graduates and their needs. Vital and virtual parts of the Long Gray Line, WPAOG information technology programs, systems, policies, and capabilities securely underpin the most connected organization in the world.
personnel, software, budget—to scale personalized outreach. Test and track metrics. Per channel and publication, define WPAOG information for all balanced with individual communication.
EXPERIENCE Deliver excellence with care, respect, and empathy during a graduate’s lifelong journey.
• Enhance graduate, parent, and cadet experiences to be more meaningful, exciting, and fun. Visits to West Point have deep meaning for returning graduates and their families. Whether a visit is at a time of high excitement or solemn reflection, WPAOG will seek to make constituent experiences at West Point memorable. Create an environment that encourages graduates to return to their RBHH by enhancing the amenities both on and off West Point and attract high caliber faculty, staff, and cadets. - Veterans Services. Create a robust, thriving community of Veteran Service Volunteers who enhance the transition experience for all graduates and support their families as needed. - Memorial Services Support. Continue WPAOG’s comprehensive support of families returning to West Point for memorial services. Improve integration of services such as memorial articles, assistance to Gold Star families, and memorial opportunities. Focus and enhance the Survivors Care Community. • Adapt services for volunteer leaders. WPAOG will provide volunteer leaders with technology platforms that make it easy for them to organize their Class, Society, Parent Club, or Shared Interest Group membership or activities.
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