Inspired by Generations . Built for You .
Goal 3 | Your Association’s Dynamic Future Empower Excellence through People, Service, and Investment
• Maintain effective risk management, compliance, and financial controls. WPAOG will steward the Long Gray Line’s financial assets and resources. Enterprise Risk Management will be a priority and will be regularly reviewed by the Board of Directors. Additionally, through annual external audits, WPAOG will continue to employ an effective system of planning and control, ensuring compliance with federal and state tax laws. These processes assure all stakeholders that WPAOG is properly managed and that WPAOG’s funds and those managed for USMA are applied as authorized. WPAOG intends to continue to receive clean annual audit reports.
EXCELLENCE Provide exceptional, professional, and responsive graduate-centered service.
• Manage the development of WPAOG’s professional staff. WPAOG will continue to recruit, develop, and retain highly talented professionals to ensure the continuity of WPAOG’s capabilities well into the future. WPAOG will develop talent and support retention through competitive benefits and pay, objective performance evaluations and rewards for excellence, professional development, and succession planning. Managers at all levels will continuously assess WPAOG’s corporate culture, workplace environment, and participation by all WPAOG teammates. • Assess mission performance. Providing for the future requires understanding the effectiveness of today’s services. We will use effective tools to support program decisions, gauging graduate delight at Moments that Matter, identifying unmet needs, and understanding engagement demographics. - Assess within the journey map framework. Develop and assess WPAOG’s performance to support graduates through designated Moments that Matter. Measure from the perspective of each department across WPAOG. - C ontinue to achieve the highest data governance standards. Deliver technical and resource expertise in the guidance, direction, and development of data collection, storage, analysis, utilization, and governance. Annually, invest in WPAOG’s data operations, systems, and training programs to achieve and maintain the highest industry standards, minimizing organizational risk and ensuring data is organized, accurate, and accessible for WPAOG operations.
CONNECTION Preserve and steward the legacy of the Long Gray Line.
• Welcome to Herbert Hall! Create a must-visit destination at West Point and enhance the information and amenities offered to graduates and guests visiting the alumni center. The objective is for visitors to understand the critical role the Association serves in supporting West Point and the Long Gray Line. Provide a space for connection and education. Creatively expand The Gift Shop’s product lines. • Steward gifts. Encourage donors to develop lifelong relationships with WPAOG; continue to develop WPAOG’s gift stewardship into a best-in-class program. • Preserve, organize, and display the service record of the Long Gray Line. Review WPAOG’s systems for recording and maintaining biographical information on West Point’s graduates.
Our Enduring Link Strategic Plan 2035
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