SASKENERGY 2017-18 ANNUAL REPORT
SERVICE EXCELLENCE SaskEnergy continued its commitment to provide safe and reliable service to customers through effective customer solutions and responsiveness as evidenced by the Corporation’s Service Excellence mandate. In alignment with the Crown Sector Strategic Priorities, SaskEnergy focuses on timely completion of new customer connection requests.
Success in Service Excellence is measured by three areas categorized as Efficient Operations, Safety/Vigilance and Customer Satisfaction. Industry benchmarking and customer surveys are also tools used by the Corporation to analyze results and gauge the level of success.
March 31, 2017 Actual
March 31, 2018 Actual
March 31, 2018 Target
March 31, 2019 Target
March 31, 2020 Target
March 31, 2021 Target
March 31, 2022 Target
Strategic Measure Efficient Operations Distribution Operation, Maintenance and Administration
$290
$298
$322
$327
$331
$335
$338
Costs per Customer
Competitive with Industry
Competitive Residential Delivery Rates
Competitive with Industry
Competitive with Industry
Competitive with Industry
Competitive with Industry
Competitive with Industry
Competitive with Industry
Transmission Operation,
6.5%
7.0%
7.1% 6.8% 6.7% 6.6% 6.4%
Maintenance and Administration Costs per Book Value of Assets Managed Safety/Vigilance SaskEnergy Leaks per 1,000 kilometres of Mains TransGas Pipeline Failures per 1,000 kilometres of Pipe Safety and Integrity
12.79
5.25
5.7
5.6
5.5
5.4
5.4
0.14
0.00
0.07
0.07
0.07
0.07
0.07
6.7%
5.8%
6.9% 6.0% 6.0% 6.0% 6.0%
Customer Satisfaction SaskEnergy
90% 92%
89% 94%
89% 89% 89% 89% 89% 93% 93% 93% 93% 93%
TransGas
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