News In General, March 2018

NEWS IN GENERAL EMPLOYEE MAGAZINE MARCH 2018

A WORD FROM OUR CEO Dr. Kenneth Cochran, DSc, RN, FACHE President & CEO I am sure many of you are welcoming this warmer weather in anticipation of spring, the time of year that oers growth and new beginnings. Much like spring, we are experiencing some very exciting growth at Opelousas General Health System! On March 1, through a collaboration with Cardiovascular Institute of the South, we will provide telecardiology services to Allen Parish Hospital. Telemedicine will allow patients in the community of Kinder to have access to cardiology care. We plan to bring this same telemedicine technology in the form of primary care to the St. Landry Parish School Board later this year.

Equally exciting is the announcement of an agreement to share ownership of Louisiana Hospice and Palliative Care – a hospice provider serving patients and families in Opelousas, St. Landry Parish, and the surrounding region. LHC Group and OGHS have been joint venture partners since forming St. Landry HomeCare in 2009. These joint ventures help us to participate in providing care for our patients throughout their care continuum. I am very proud to announce that OGHS was the recipient of the Community Engagement Award presented by St. Landry Economic Development at the 2018 Annual Membership Meeting & Awards Banquet held on February 19. There are many wonderful wins to celebrate. To learn more about this, our growth, and the status of our organiza- tional goals, plan to attend one of the Employee Forums scheduled for later this month.

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Newsletter Survey

Below is the link to this month's survey. All employees who fill it out correctly will be entered into a drawing to win money in the OGHS online store. https://goo.gl/forms/hlO1jO2nXydklkB02

At the beginning of December 2018, a lucky winner will be chosen. Be sure to fill out the survey each month to get more chances to win.

To live is the rarest thing in the world. Most people just exist. - Oscar Wilde

Respect is like a mirror. e more you show it to others, the more it will reect back on you.

Listen as much as you speak. Explain how you feel. Be polite. Be positive.

Our mood should not dictate our manners.

Sometimes all anyone needs is someone to simply be there and listen.

It is honorable to choose thoughts and actions based on values rather than personal gain.

When you make a commitment, you build hope. When you keep it, you build trust.

NEWS FROM HUMAN RESOURCES

All employees should have received an email with this link to complete the Pulse Survey in Survey Monkey. This survey is a mid-point for our Employee Engagement Survey that we complete annually in the summer. It is a short survey that is due to be completed before March 17, 2018. We want to hear from you! Please continue to give us feedback. EMPLOYEE ENGAGEMENT PULSE SURVEY: https://www.surveymonkey.com/r/FY18EEPulse

PHYSICIAN SPOTLIGHT MARCH 2018 Dr. Eric Amy, General Surgeon

Where are you originally from? Opelousas, LA

Why did you choose OGHS? I always knew I wanted to return home to serve my community and live in this part of the country. While in residency in Shreveport, LA, I reached out to OGHS for a possible job opportunity after finishing school. OGHS made it very easy for me to pursue my dreams and helped me tremendously over the years. I am proud to call OGHS home. What is your favorite thing about working at OGHS? My favorite thing about working at OGHS is the sense of community you feel when you walk in the doors. There is great camaraderie between the medical staff and employees at OGHS that you will not find anywhere else. I enjoy serving the people of this community that I consider family. What do you enjoy most about being a physician? Patient care is one of the most rewarding things about being a physician. Having the opportunity to meet people at the time of their greatest need and use your God-given ability to help them is very humbling. The relationships you make through these encounters last a lifetime. What would you like everyone to know about you? I have roots in this community that go back over a hundred years and I am proud to say I am from Opelousas, LA. I have lived in several other places and there is no place I'd rather call home. I have a passion for the field of medicine, specifically general surgery, and consider it a privilege to care for the people of South Louisiana. I give all glory to God for the doors He has opened and blessings in my life that have brought me to where I am today. What do you like to do in your free time? I enjoy spending time with my family, which include Amber, my wife of almost 18 years and my two daughters Ella (13) and Betchina (13). My girls keep us busy with school activities and sports. Our family is very active in our local church community here at the Opelousas Campus of OSC and we are thankful for our spiritual family. Amber and I also enjoy volunteering our time to foreign missions and have spent time in Honduras and Haiti over the years. We enjoy getting together with friends at our local crossfit gym as often as possible in an attempt to stay in shape. Of course, I can always find time for good food and LSU sports, Geaux Tigers!!

CALENDAR OF EVENTS

DIABETES CLASS MARCH 5 –OGHS FOUNDATION GOLF TOURNAMENT INDIAN HILLS COUNTRY CLUB https://www.opelousasgeneral.com/calendar.aspx?eventid=410 MARCH 6, 7, 8, 13 & 15 – CPR CLASSES MAIN CAMPUS https://www.opelousasgeneral.com/calendar.aspx?eventid=412 MARCH 17 – SHOTS FOR TOTS MAIN CAMPUS https://www.opelousasgeneral.com/calendar.aspx?eventid=396 MARCH 26, 28, 29 – EMPLOYEE FORUMS MAIN AND SOUTH CAMPUSES https://www.opelousasgeneral.com/calendar.aspx?eventid=417 MARCH 27 – PALS CLASS MAIN CAMPUS http://www.opelousasgeneral.com/admin/Calendar/Event.aspx?cid=2&eid=246 APRIL 20 – KNOW YOUR NUMBERS LOW COST HEALTH SCREENINGS SOUTH CAMPUS https://www.opelousasgeneral.com/admin/Calendar/Event.aspx?cid=7&eid=192 APRIL 6, 2018 – FOUNDATION SCHOLARSHIP APPLICATION DUE DATE SOUTH CAMPUS http://www.opelousasgeneral.com/admin/Calendar/Category.aspx?id=7&month=4&year=2018 APRIL 27, 2018 – CENTRE DE LA VIE GRAND OPENING APRIL 28 - LIVE4LIFE COMMUNITY HEALTH FAIR SOUTH CAMPUS https://www.opelousasgeneral.com/calendar.aspx?eventid=400

LHC GROUP AND OPELOUSAS GENERAL HEALTH SYSTEM ANNOUNCE AGREEMENT FOR JOINT OWNERSHIP OF HOSPICE AGENCY

LHC Group and Opelousas General Health System (OGHS) recently announced an agreement to share ownership of Louisiana Hospice and Palliative Care – a hospice provider serving patients and families in Opelousas, St. Landry Parish, and the surrounding region. Under the terms of the agreement, OGHS will purchase a minority interest in the agency. Louisiana Hospice and Palliative Care will continue to operate under its current name and location at 426 Heather Drive in Opelousas. “We are excited to announce this expanded level of service in cooperation with our partners at LHC Group,” said Kenneth J. Cochran, President and CEO of OGHS. “This new piece of our existing partnership enhances our ability to provide quality hospice and palliative care to the patients, families, and communities we serve.” LHC Group and OGHS have been joint venture partners since forming St. Landry HomeCare in 2009. Working together, LHC Group and OGHS provide a wide range of healthcare services and options that help patients recover, manage chronic conditions, regain strength and independence, maintain quality of life, and plan for end-of-life care when necessary. Hospice and palliative care programs provide pain management, symptom control, psychosocial support, and spiritual care to patients and their families when a cure is not possible. They combine quality medical care with the emotional and spiritual support that families need most when facing the end of life. Hospice helps people focus on living despite a terminal diagnoses. Through this specialized quality care, many patients and families experience more meaningful moments together.

The following employees and physicians were recognized by the patients in the month of February 2018 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Barbara Bielawski, PCU Monika Carrier, EVS Chernell Curtis, PCU Dalana Dean, EVS Brittany Delcambre, PCU Cora Gremillion, Lab/South Christina Guillory, PCU Chelsea Henry, PCU Margo Leblanc, Case Management Joseph Reed, ED Stephen Romero, ED Samantha Schexnayder, Admit/South

PHYSICIANS Dr. David Homan Dr. Joseph Ryan

Linda Scott, PCU Abbie Smith, EVS Stella Turner, Lab

“GOOD CATCH” RECOGNITION

Brian Angelle, Radiology Technician, was recently recognized with tokens of appreciation for his intervention to ensure a patient’s safety was maintained.  His commitment to following our patient identification policies and processes resulted in an opportunity to make a “good catch” and protect our patient’s safety.  Pictured is Karen Gremillion, RN CPHRM Clinical Risk Manager and Brian Angelle.

EMPLOYEE SPOTLIGHT ETHEL FONTENOT

Ethel Fontenot is being ACKNOWLEDGED as the spotlight employee for March 2018. We would like to INTRODUCE Ethel, who has been a member of our OGHS family for the DURATION of 30 years. She works in the Medical Imaging Department in the Posner Center as a Department Level Secretary.

Ethel's EXPLANATION of her various duties:

Ethel works up each patient that presents to the Posner Breast Center for their procedures. She calls patients that are scheduled for procedures, a day in advance, to remind them of their appointments. She checks the patients in, provides them with admission paperwork and assists them in completing the admission forms when needed. Ethel offers the patients a locker to secure their belongings and assists them with providing a gown for the procedure. There are occasions when Ethel escorts patients to their vehicles after procedures. She manages the telephones, sorts mail, ensures that the linen closet is fully stocked and makes sure that the waterfall is operational.

What Ethel likes most about working at OGHS?

She loves greeting the patients and the great conversations they engage in, as they are waiting for their procedures. She really enjoys hearing their wonderful stories.

What Ethel would like everyone to know about her?

Ethel is the eldest of five siblings. She enjoys reading, sewing, working in her flower bed, watching her favorite TV programs and listening to gospel music. Ethel is most THANKFUL that God has allowed her to work here for the past 30 years. She is also grateful for her family and friends. Ethel is so proud to be a member of our OGHS team!

COUNCIL ON AGING MARDI GRAS CELEBRATION

Shelly Fontenot, Physician Liaison, recently participated as a judge at the annual St. Landry Parish Council on Aging Mardi Gras Celebration in Eunice.

DR. COLLINS SPEAKS TO SENIORS HELPING SENIORS

Dr. Jamie Collins recently visited the Seniors Helping Seniors group in Sunset. He spoke about the health conditions to be aware of during the "golden years" and touched on key foods that should be included in a senior's diet.

CENTRE de la VIE (Center of Life)

Construction continues for the new comprehensive cancer center at South Campus, Centre de la Vie! Floors are currently being installed and furniture is coming in daily. The projected opening is the week of March 19th.

                                http://bit.ly/2BVwHct HELP US SPREAD THE WORD ABOUT CENTRE de la VIE

2. Find the Centre de la Vie Video pinned to the top of the OGHS FB page

1. Find OGHS on Facebook

3. LIKE the Centre de la Vie video

4. Share the Centre de la Vie video with your friends

STANDARDS OF BEHAVIOR EMPLOYEE RECOGNITION

SHELTON ANTHONY Director of Environmental Services

How long have you been a member of the OGHS family? 2 years

What Standard of Behavior were you recognized for demonstrating? Supportiveness Why do you feel this standard is important? It is who I am! I believe in helping everyone who walks into our doors. No task is off limits. We are one team with one goal, exceeding expectations, every person, every time. What advice can you give to other employees about living our Standards of Behavior? It’s not about you! We are well, our patients are ill. We have loved ones to go home to; some of our patients and family members do not. They need our support every day in every way!

THE HOWs AND WHYs OF WARMING UP AND STRETCHING Warming up at the beginning of an exercise session is recommended to prepare you physically and mentally for your workout. A good warm-up will increase the temperature of your body, increase oxygen flowing to your muscles and increase your heart rate. A typical warm-up should be about 10 minutes and involve light aerobic movements and some stretches that are similar to the activity. For example, if you are going for a brisk walk, start off at a slower pace for a few minutes, then stop and add a few alternating knee tucks, then increase your pace and walk another few minutes, stop, and swing your heel towards your hip or lift your heels up and down before continuing again. These dynamic stretches, as well as active stretches, are more appropriate during the warm up rather than passive stretches that you hold. Stretching “cold” muscles can lead to injury and that is why it is recommended that you stretch during the cool down. “Stretching tends to be best suited for the end of a workout, as it is safer and more effective to stretch muscles that are totally warm,” says Jessica Matthews, American Council of Exercise (ACE) Exercise Physiologist. A post exercise stretch will also slow down your breathing rate and bring the mind and body to a resting state. When you are stretching, make sure you are doing it properly. Stretching should never hurt, so be sure to stop if you start to feel pain as a result of stretching. Hold your stretches for 10-30 seconds and try not to bounce when you stretch. Don’t hold your breath, try to inhale and exhale in an even rhythm. Active stretching is recommended by many fitness professionals to stretch and strengthen muscles without fear of pulling a muscle. Active stretching is when the muscles are stretched using the contraction of the opposing muscle group rather than assistance from external force. In the exercises pictured, the model on the left is performing an active stretch while the other is doing a passive stretch. Active stretches can be done any time in a workout. For more stretching exercises, check out http://bit.ly/2GORj5D. With stretching, remember, if it feels good, do it and enjoy a relaxing way to exercise!!

HAMSTRING (BACK OF LEG) STRETCH Connie Johnson and Lanola Ardoin

QUADRICEP (THIGH) STRETCH Suzanne Kidder and Tara Sibille

CHEST STRETCH Karen Gremillion and Hope Lejeune

Active Stretch: Press extended arms back at shoulder or slightly below shoulder level and hold Passive Stretch: grasp hands behind back and hold

Active Stretch : Pull heel towards hip and hold Passive Stretch: Grab foot and hold (use towel if you cannot reach foot)

Active Stretch: Extend Leg and tighten thigh then hold Passive Stretch: Lean forward over extended leg and hold

CIS TO OFFER TELECARDIOLOGY SERVICES IN KINDER

On March 1, Cardiovascular Institute of the South (CIS) began offering telecardiology services at Allen Parish Hospital in Kinder. This is CIS’s 8th telecardiology program to date. These services will allow patients to receive world-class cardiology care without leaving their community. CIS telecardiologists will offer 24/7 coverage for cardiology consults, both in the emergency department and on the department floor. This improved access to care is made possible through the co-management agreement between CIS and Opelousas General Health System. “CIS telecardiology services allow patients to stay close to home and receive cardiac evalua- tions that are typically only available at large facilities,” explained Dr. David Homan, interven- tional cardiologist at CIS. “Patients, families, and hospitals all benefit by keeping patients in their communities for their medical care—and telecardiology allows us to accomplish that goal.” ST. LANDRY CHAMBER OF COMMERCE 2018 ANNUAL MEMBERSHIP MEETING & AWARDS BANQUET On Monday, February 19th, Opelousas General Health System received the "Community Engagement" award presented by Bill Rodier, Executive Director of St. Landry Parish Economic Development at the St. Landry Chamber of Commerce 2018 Annual Membership Meeting & Awards Banquet. Opelousas General also had the opportunity to sponsor the Humanitarian of the Year award presented to Donald R. Young, Sr.

GREATER ACADIANA HEART WALK As most of you know, Mr. Cochran is serving as the 2018 Heart Walk Chairman. In the February employee newsletter, you were invited to join the OGHS team, CodeFast, in the fight against heart disease and stroke. It is not too late to sign up. It is free to join the team and we encourage your participation. All employees who sign up will get a team t-shirt. The registration process is very simple, click on the link and join the OGHS CodeFast team today. http://www2.heart.org/site/TR?fr_id=3031&pg=entry

STANDARDS OF BEHAVIOR AWARD

Congratulations to Ariel Munnerlyn! She is the winner of $20 Walmart Gift card. At our recent Physician Practices staff meeting, Amanda presented a "shuffle" of OGHS SERVICE Standards of Behavior. Ariel answered 18 of the 24 standards correctly. Thank you Ariel for learning and living our core values every day! Coming in at a close 2nd was Regina St. Amand and 3rd was Amanda Stelly. Pictured presenting the gift card is Morgan Bergeron, SAO Practice Supervisor and Laura Stelly, Physician Practices Coordinator.

QUALITY & PATIENT SATISFACTION The Press Ganey survey returns for the month of January revealed that we are steadily increasing in percentile rank in three of the metrics measuring patient satisfaction. Remember, this survey is the result of our patient’s perception of the care they receive in our facility. Let’s keep up the good work by allowing every patient the opportunity to experience good quality care.

QUALITY PILLAR Goal: Reduce Hospital Acquired Infections to 15 YTD (As of February 23, 2018) – 9 infections (annualized 14)

2 CAUTIs 1 CLABSI 2 Total abdominal hysterectomy surgical site infections 3 Colon surgical site infections 1 C-diff infection 0 MRSA bacteremia How can we keep improving? Addressing foleys for the inpatients after day 2 Address the necessity of foley usage Remembering protocols for SSIs and educating staff and patients to prevent infections Encourage proper hand hygiene Reduce the utilization of central lines

SWIPESENSE WE ARE EVERYWHERE YOU NEED US!!!!

SWIPESENSE TOP PERFORMERS! FOR JANUARY 2018

Elizabeth Thibodeaux 93% Amy Larriviere 90% Tamera Rouse 89% Givona Common 89% Kimberly Kaiser 88% Kathy Latiolais 87% Kelly Landry 87% Yolanda Clark 87% Catherine May 85% Christie Medus 83% Susan Stefan 82% Lillian Carey 82% Dana Lewis 81% Monique Fontenot 81% Stella Turner 87% Melissa Dumas 87%

Nicole Zeringue 81% Brian Lacombe 80% Jackie Harbour 80% Tywone Lazard 80%

Elizabeth Thibodeaux, RN

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

Main Campus 539 E Prudhomme St Opelousas, LA 70570

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