Selecting a Provider Checklist
❑ Are you a member of PBSA? ❑ Are you an Accredited Consumer Reporting Agency? ❑ Are you FCRA Certified? ❑ What is your turnaround time, by product? ❑ How long is your agreement for? ❑ Can I use other providers? ❑ Can I get a copy of an invoice? ❑ What fees are not included on my proposal? ❑ Do you Offshore or have staff outside the US? ❑ May I contact a former Customer? ❑ When checking references: ❑ How many attempts do you make? ❑ Over what period of time? ❑ During what hours of the day? ❑ What is your success rate?
❑ Do you conduct “live” criminal searches? ❑ Do you conduct additional research on “hits” with no disposition? ❑ Do you charge for additional research? ❑ What products offered have additional fees? ❑ What are those fees? ❑ Does a “Packaged Price” include fees? ❑ Do you use data extraction technology? ❑ If yes, what is your search criteria? ❑ How is a Federal Criminal Search conducted? ❑ Please provide a list of comparable references. ❑ Do you provide Pre and Post-Adverse Action letters? ❑ Do you provide a Disclosure and Authorization? ❑ Do you provide a copy of the Summary of Rights? ❑ What happens if an applicant disputes a report finding? ❑ How do you stay on top of the changing legislative climate?
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