OPERATIONAL EXCELLENCE
CUSTOMER-CENTERED INNOVATION
DATA SUMMARY
GRI INDEX
INTRODUCTION
PEOPLE-FIRST CULTURE
Product Quality At S&C, quality reflects our commitment to delivering dependable solutions that meet customer expectations. Our teams follow documented quality processes to ensure our products consistently meet customers’ needs and expectations. Dedicated quality experts support each product line, reinforcing clear standards and driving efficiency across our operations. Through disciplined quality processes and a robust management system, we monitor customer experience, act on feedback, and advance continuous improvement across our portfolio. In 2025, the global quality team continued to drive progress through: • Improved root cause problem solving to prevent product defects from occurring, which reduced scrap parts. As a result, product defects per unit (DPU) decreased by over 25 percent from 2024 to 2025. • Weekly monitoring of defects for specific product lines. For each defect found, we conducted deep root-cause analyses and introduced in-process inspections to catch issues earlier in the assembly process. • Resistance checks at key assembly stages of our Fuse product line. We also instituted operator certification for soldering, standardized painting methods, and improved cleaning procedures. • Custom-fit foam inserts and edge protectors for pole-mounted gear units to prevent chips and scratches during handling and transport.
BUILDING QUALITY THROUGH SIX SIGMA In 2025, S&C launched a Lean Six Sigma certification program in Canada to empower our teams to advance their problem-solving capabilities, reduce waste, and improve quality. The program focuses on process improvements, combining hands-on training, knowledge assessments, and real-world improvement projects that require validated results for certification. In 2026, the program will be expanded to the U.S. and Mexico.
All S&C manufacturing facilities globally are registered and certified compliant with the ISO 9001:2015 quality management system standard.
S&C 2025 Sustainability Report
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