Newsletter - TOP LEARNERS - 5th & Final Edition

OUR TOP LEARNERS IN SHANGRI-LA ACADEMY

MEIIO & EUNA 5 th & Final Edition

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLAD & THAD

OUR TOP LEARNER OF THE WEEK

Week:

01 December 2019

05 December 2019

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Name & Surname: Natthakan Prajamthong

Department: Chi The Spa

Position: SA - Spa (Therapist)

Draping

• • • • • • • • • •

Deep Tissue Massage Foot Therapy Massage

Himalayan Salt Stone Massage

Courses Completed

Hours Completed

Achieved Score

9 Hours

Hot Stone Massage Mother-to-be Massage Neck and Back Massage Relaxing Aroma Massage

100%

Signature Asian Blend Massage

Spa - Sequence of Service

OUR TOP LEARNER’S ( Umesh Khadka ) STORY

How we became Top Learners

Be enthusiastic to learn new things and avoid distraction while studying.

Why blended learning and its benefits for us as learners

In the classroom you will be coached. In Shangri-La Academy you will Learn and practice on your own.

1. Take notes in training and review it later. 2. Test yourself.

Our key tips to enhance learning

OUR TOP LEARNER OF THE WEEK

Week:

15 December 2019

19 December 2019

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Name & Surname: Nagarjuna Guttula

Department: Housekeeping

Position: SA - HSK (Room Attendant)

Global Hotel Security Orientation

• Global Hotel Fire & Life Safety Orientation • Prevention of Discrimination in the Workplace • Personal Data Protection • SFS Orientation • New Colleague Orientation • Information Security Awareness • Code of Conduct and Ethics • Spa - Sequence of Service • Security Awareness for Housekeeping

Courses Completed

Hours Completed

Achieved Score

6 Hours

100%

OUR TOP LEARNER’S ( Umesh Khadka ) STORY

How we became Top Learners

Challenge yourself and be open to learn from anyone.

In the classroom you will get to ask questions but online we can’t. In Shangri-La Academy we can do it anytime but in classroom we can’t go whenever we want.

Why blended learning and its benefits for us as learners

Even if you have done the course before do it again because learning is repetitive.

Our key tips to enhance learning

OUR TOP LEARNER OF THE WEEK

Week:

22 December 2019

26 December 2019

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Name & Surname: Walid Said Mohamed Soliman

Department: Kitchen

Position: Commis Chef

Global Hotel Security Orientation

• Global Hotel Fire & Life Safety Orientation • Prevention of Discrimination in the Workplace • Personal Data Protection • SFS Orientation • New Colleague Orientation • Information Security Awareness • Code of Conduct and Ethics • Security Awareness for Housekeeping

Courses Completed

Hours Completed

Achieved Score

6 Hours

100%

How we became Top Learners

Set clear goals and plan how to reach them.

In the classroom it’s a one time training with no Quiz for Your knowledge check but you can ask questions to the Facilitator for more knowledge. In Shangri-La Academy you will learn more by repeating the assessment but you can’t ask questions.

Why blended learning and its benefits for us as learners

Do what you love and learn in the way that suits you.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLDB

OUR TOP LEARNERS OF THE WEEK

Week:

23 November

29 November

Name & Surname:

Maricel Manahan

Department:

Business Centre

Position:

Business Centre Supervisor

Code of Conduct and Ethics

• Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • Group and Event Proposals • Handling Agreements - Part 1 • Handling Agreements - Part 2 • Handling MICE Enquiries • Information Security Awareness • MICE: Effective Questioning • New Colleague Orientation • Personal Data Protection • Prevention of Discrimination in the Workplace • SFS Orientation • WeSell

Programs Completed

9 Hours

Score Achieved

Hours Completed

• 100% • 100%

30 min

OUR TOP LEARNER’S – MARICEL’S STORY

I challenge myself to complete the online courses without music and not checking any social media as I need to focus exclusively on the material in front me.

How we became Top Learners

Why blended learning and its benefits for us as learners

Due to the flexibility of blended learning, it gives us the freedom to learn at our own convenience, helps to reduce the carbon footprint and boost our learning ability.

As they say, learning is a never-ending journey and time is the only resource we have which we cannot get back. Never stop learning because life never stops teaching.

Our key tips to enhance learning

OUR TOP LEARNERS OF THE WEEK

Week:

29 November

05 December

Name & Surname:

Prashant Pant

Department:

Finance

Position:

Cost Controller

Code of Conduct and Ethics Information Security Awareness

• •

• Prevention of Discrimination in the Workplace • Procurement - Negotiation Essentials • Procurement - Contract Management Essentials • Procurement - Essentials • Procurement - Introduction to Contract Law • Procurement - Introduction to eProcurement • Procurement - Negotiation Movement Techniques • Procurement - Negotiation Persuasion Methods • Procurement - Negotiation Tactics • SFS Orientation

Programs Completed

Score Achieved

Hours Completed

8 Hours

• 100% • 100%

OUR TOP LEARNER’S – PRASHANT’S STORY

By continuously learning during leisure and completing essentials as well as other courses which were available at our fingertips

How we became Top Learners

Why blended learning and its benefits for us as learners

Self paced learning helps to complete courses whenever I have time and the content is delivered in a way that it will be absorbed to the mind easily. Bite sized topics and case studies were quite effective.

Dedicate at least half an hour per day to learn something new and valuable to you.

Our key tips to enhance learning

OUR TOP LEARNERS OF THE WEEK

Week:

06 December

12 December

Name & Surname:

Leizel Luague

Department:

Housekeeping

Position:

SA - Housekeeping (Rooms)

Code of Conduct and Ethics

• Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • Information Security Awareness • New Colleague Orientation • Personal Data Protection • Prevention of Discrimination in the Workplace • Security Awareness for Housekeeping • SFS Orientation • Shangri-La Tea • Signature Asian Blend Massage • WOW - Housekeeping

Programs Completed

Score Achieved

Hours Completed

8 Hours

• 100% • 100%

OUR TOP LEARNER’S – LEIZEL’S STORY

How we became Top Learners

Complete the training on time with 100% understanding.

Why blended learning and its benefits for us as learners

We get to know more about services and standard and company mission and vison for us and the guest.

Enhance your learning experience by complete the training which can help us to increase our knowledge.

Our key tips to enhance learning

OUR TOP LEARNERS OF THE WEEK

Week:

13 December

19 December

Name & Surname:

Jarnail Singh

Department:

Sundry-Laundry & Valet

Position:

Senior Laundry Supervisor

Code of Conduct and Ethics

• Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • How to Conduct a Performance Conversation • Information Security Awareness • New Colleague Orientation • Personal Data Protection • Prevention of Discrimination in the Workplace • Security Awareness for Housekeeping • SFS Orientation • Shangri-La Leadership Competency Framework • Spa - Sequence of Service • WeSell • WOW - Housekeeping

• 100% • 100%

Score Achieved

Programs Completed

9 Hours

Hours Completed

30 min

OUR TOP LEARNER’S – JARNAIL’S STORY

By learning and completing all the training on time when I’m free.

How we became Top Learners

Why blended learning and its benefits for us as learners

It is very much knowledgeable and helpful blending course and we can learn more about product and service standard what we supposed to follow.

Knowledge is great when we try to get it more and share with others what we learnt.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLIB

OUR TOP LEARNERS OF THE WEEK

Week:

23 December 2019

31 December 2019

Aynur Çıytak

Puy Bunruean

Dewi Pirma

Derya Onat

Gemma Tepe

Jiamjit Kanama

Kita Ruengsri

CHI The Spa

CHI The Spa

CHI The Spa Spa Therapist

CHI The Spa

CHI The Spa Spa Supervisor

CHI The Spa Spa Therapist

CHI The Spa

Hamam Therapist

Spa Therapist

Public Area Attendant

Spa Therapist

Deep Tissue Draping Foot Therapy Himalayan Salt Stone Hot Stone Mother-to-be Massage Neck & Back Relaxing Aroma Signature Asian Blend SPA – Sequence of Service

70 Hours

Hours Completed

Programs Completed

Score Achieved

100 %

OUR TOP LEARNERS’ (SPA TEAM) STORY

• This courses are so important for us a to have strong knowledge make you feel confident to deliver an excellent service. • This learning guide us in correct standard in order to make our guests happy. • We believe we can get more experience and knowledge if we complete all essential learning. Because it is our profession as therapists and we practice it everyday the outline of the course quite familiar for us. • Learning is fun for us especially when we accomplished the task course. • Our perseverance to learn and passion to enhance our knowledge drive us. •

How we became Top Learners

Why blended learning and its benefits for us as learners

• Time management is important in order to access what your self needed most. • Never ending learning makes us successful in many ways. • This training reminds us that we need to learn all the time.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLLN

OUR TOP LEARNER OF THE WEEK

December

January

Week:

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Name & Surname: Rana El-zein

Department: Sales & Marketing

Position: Director of Business Development – Middle East / Central & Southern Europe

• Code of Conduct and Ethics • General Telephone Etiquette • Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • Group and Event Proposals • Handling Agreements - Part 1 • Handling Agreements - Part 2 • Handling MICE Enquiries • How to Conduct a Performance Conversation • Information Security Awareness • MICE: Effective Questioning • New Colleague Orientation • Personal Data Protection • Prevention of Discrimination in the Workplace • SFS Orientation • Shangri-La Leadership Competency Framework • WeSell

10 HOURS

• 100%

Hours Completed

Programs Completed

Score Achieved

OUR TOP LEARNER’S ( Rana ) STORY

Planning is crucial, set specific time aside for online learning

How we became Top Learners

Why blended learning and its benefits for us as learners

It is more interesting, challenging and offers flexibility in busy schedule.

Challenge yourself, take responsibility for your own learning.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLMD

OUR TOP LEARNER OF THE WEEK

1 st Dec 2019

31 st Dec 2019

Week:

Name & Surname: LEIRA SANTOS

Department: SALES & MARKETING

Position: SALES EXECUTIVE

• General Telephone Etiquette • Code of Conduct and Ethics • Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • Information Security Awareness

•We Sell • Groups & Events Proposal • Handling Agreements 1&2 • Handling MICE enquiry •MICE : Effective Questioning • Prevention of Discrimination in the Workplace

100%

Score Achieved

Programs Completed

Programs Completed

•New Colleague Orientation • Personal Data Protection • SFS Orientation

OUR TOP LEARNER - LEIRA ’s STORY

 Work out on learning goals – I schedule my learning time and make sure Shangri-la Academy is included on my daily tasks

How we became Top Learners

 Being enthusiastic – I always think about the value or learning that I will gain from the topics and not to think how much time I will consume on the topics

 Flexibility – you can schedule yourself for trainings according to your availability

Why blended learning and its benefits for us as learners

 Cost Effective – since the learning is at your own desk/online, it saves the cost for training rooms and other training equipment

 Set learning goals and plan how to complete them

Our key tips to enhance learning

 Be enthusiastic and always seek the learning from each topic

 Avoid distractions

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

HJMD

OUR TOP LEARNER OF THE WEEK

Week

1 December 2019

31 December 2019

Name & Surname: Marcyl Mae Pondara Vale

Department: Food and Beverage Service

Position: Service Leader – Food & Beverage

• Shangri-LaTea • Introductionto Wine • SecurityAwareness for Housekeeping

• GeneralTelephoneEtiquette • Groupand Events Proposals • HandlingAgreementsPart1 and 2 • HandlingMiceEnquiries • MICE:EffectiveQuestioning • How to Conduct a PerformanceConversation • Job AdvertisementWritingGuidelines • Shangri-LaLeadershipCompetencyFramework • Spa Basics • Spa SpecificTreatments • WeSell • WOW Housekeeping

Hours Completed

Programs Completed

Score Achieved

20 Hours

100%

OUR TOP LEARNER’S (Marcyl Vale) STORY

To become a top learner, you must be eager to learn something new everyday, and if I have a spare time I make myself busy enrolling in online courses to ease the homesick.

How we became Top Learners

Why blended learning and its benefits for us as learners

Blended Learning is beneficial for me because even if I am in the room I can easily access the online courses that I want to learn.

Eagerness to learn something new and determination to improve skills and talent

Our key tips to enhance learning

OUR TOP LEARNER OF THE WEEK

1 st Dec 2019

31 st Dec 2019

Week:

Name & Surname: MOHAMMED LASHKARI

Department: SALES & MARKETING

Position: SM- DIRECTOR OF BUSINESS DEVELOPMENT

• General Telephone Etiquette • Code of Conduct and Ethics • Global Hotel Fire & Life Safety Orientation • Global Hotel Security Orientation • Information Security Awareness

•We Sell • Groups & Events Proposal • Handling Agreements 1&2 • Handling MICE enquiry •MICE : Effective Questioning • Prevention of Discrimination in the Workplace

100%

Score Achieved

Programs Completed

Programs Completed

•New Colleague Orientation • Personal Data Protection • SFS Orientation

OUR TOP LEARNER - LASHKARI’s STORY

How we became Top Learners

 I planned my day and always set aside some time on a daily basis for online learning.

Why blended learning and its benefits for us as learners

 I believe not everyone can sit in a classroom to learn especially we are from Sales team and need to be out on the go all the time. With a blended learning approach, we get time to fully understand as well as practice what we learn

 Set your timeline

Our key tips to enhance learning

 Practice what you learn

 Share your knowledge and learn from others

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLMU

OUR TOP LEARNER OF THE WEEK

Week:

25 December 2019

31 December 2019

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Name & Surname: Manal Khalfan Al Jabri Department: Sports & Recreation Position: SA – Adventure Zone

• Information Security Awareness • Handling MICE Enquiries & MICE Effective Questioning • How to Conduct a Performance Conversation • Shangri-La Tea - WeSell • WOW – Housekeeping • Introduction to Wine/ Job Advertisement Guideline • Spa Sequence of Service • Hot Stone & Foot Therapy Massage - Draping • Handling Agreements: part 2 • Group & Event proposal • Deep Tissue massage - Neck & Back Massage • Signature Asian Blend & Relaxing Aroma Massage • Mother-to-be Massage • Himalayan Salt Stone Massage • Draping

12 hours

Hours Completed

Programs Completed

Score Achieved

100%

OUR TOP LEARNER’S ( Manal Al Jabri ) STORY

With more practice and by becoming familiar with the platform, navigating through the courses became easier and it always encouraged me to try a different course every time

How we became Top Learners

Why blended learning and its benefits for us as learners

The combination of using several senses and being able to take responsibility for our own learning is what makes blended learning more effective.

Our key tips to enhance learning

Curiosity to gain more knowledge is key

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLMH

OUR TOP LEARNER OF THE WEEK - SLMH

Week:

25 December 2019

31 December 2019

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Name & Surname: Pawan V

Department: Housekeeping

Position: SA - Housekeeping

• Information Security Awareness • Handling MICE Requirements • Code of Conduct and Ethics

• Handling Agreements: Part 1 & 2 • Signature Asian Blend Massage • Relaxing Aroma Massage • WOW – Housekeeping • General Telephone Etiquette • How to conduct a performance conversation • Job Advertisement Writing Guidelines • Art of Barista/ Security Awareness for Housekeeping • Deep Tissue Massage & Draping/ Hot Stone Massage • Foot Therapy and Neck & Back Massage • Group and Events Proposal • Himalayan Salt Stone Massage • Introduction to Wine • MICE: Effective Questioning • Mother-to-be Massage • Spa: Sequence of Service • WeSell/ SLA Leadership Competency Framework

Programs Completed

Score Achieved

100%

Hours Completed

15 hours & 30 minutes

OUR TOP LEARNER’S ( Pawan V ) STORY

Keeping the Housekeeping trend going and I wanted to achieve something for myself and to challenge myself into doing and excelling in something I wasn’t sure I can manage

How we became Top Learners

Why blended learning and its benefits for us as learners

I think the world is moving towards that era and as human beings its more interesting nowadays to have this combined blended style

Set a target, work for it, keep going until you reach it and you feel satisfied to have learned something new.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLPR

OUR TOP LEARNER OF THE WEEK

Week:

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Name & Surname: Alexis ADNOT

Department: F&B Service

Position: Stewarding

All essentials modules

Hours Completed

Programs Completed

Score Achieved

100%

OUR TOP LEARNER’S ( Alexis ADNOT ) STORY

How we became Top Learners

By completing all essentials modules and helping my colleague to achieve their goals.

Why blended learning and its benefits for us as learners

Blended learning is more interesting and interactive. I have learn many things that I can use in my daily work. We can delve into some points that we might forgot or not understand during the classic training.

Be there for colleagues if they have any questions or if they don’t know how to use it. We can also present the Academy as a game to make it more funny.

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLTO

OUR TOP LEARNER OF THE WEEK

Week:

Name & Surname: Joachim N.

Department: Human Resources

Position: HR coordinator

•Code of Conduct and Ethics •General Telephone Etiquette •Global Hotel Fire & Life Safety Orientation •Global Hotel Security Orientation •Information Security Awareness •New Colleague Orientation •Personal Data Protection •Prevention of Discrimination in the Workplace •SFS Orientation •Shangri-La Leadership Competency Framework •Shangri-La Tea •WeSell •WOW - Housekeeping

Score Achieved

Hours Completed

Programs Completed

14 hours

100%

OUR TOP LEARNER’S PRIYANS STORY

“ Working HR it is important to be a strong ambassador of the brand and also to be an expert in the compliance policies and procedures. Shangri-La Academy online allows me to be able to revisit content on so many topics to further my knowledge.”

How we became Top Learners

Why blended learning and its benefits for us as learners

“Its quite interactive and I can learn at my own pace.”

“In hotels there are so many functions, and so much more you can learn. Have a continuous growth mindset and use Shangri-La Academy Online to the fullest! “

Our key tips to enhance learning

OUR TOP LEARNER IN SHANGRI-LA ACADEMY

SLV

OUR TOP LEARNER OF THE WEEK

Period

December

January

Name & Surname: Teresa Lin

Department: Banquets

Position: Banquets Server

- Global Hotel Security - SFS Orientation - Global Hotel Fire & Life Safety - Information Security - Code of Conduct and Ethics - SLV Safety & Security - The Respectful Workplace - Shangri-La Tea

Hours Completed

Programs Completed

Score Achieved

7 HOURS

PASSED

OUR TOP LEARNER’S ( Teresa’s ) STORY

How we became Top Learners

Completed the Essential courses as part of being a new Shangri-La Colleague.

Why blended learning and its benefits for us as learners

It’s good to step away from operations and be able to focus on a training topic.

It’s nice to be able to come back and continue learning if you didn’t have the change to complete it.

Our key tips to enhance learning

OUR TOP LEARNER OF THE WEEK

January

February

Period

Name & Surname: Keiko Li

Department: Spa

Position: Spa Therapist

•Draping •Spa - Sequence of Service •Relaxing Aroma Massage •Signature Asian Blend Massage •Foot Therapy Massage •Hot Stone Massage •Neck and Back Massage

Hours Completed

Programs Completed

Score Achieved

6 HOURS

PASSED

OUR TOP LEARNER’S ( Keiko’s ) STORY

How we became Top Learners

Learning the new Spa eLearning courses that are now available.

Why blended learning and its benefits for us as learners

It’s nice to be able to watch videos of specific massage techniques and be able to go back and use it as a reference tool.

Take the time to be present and open to learning something new.

Our key tips to enhance learning

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