People & Engagement
1. Training (CAST, BTS, SOAR): •
SOAR ( Safety Operations Annual Refresher ) is an annual refresher training for operations leaders that will assess their current safety acumen and suggest additional training based on their level of knowledge. SOAR is tailored to the individual so that strong safety leaders spend minimal time on annual refresher training, while those who need extra support receive it. If a learner passes the intermittent quizzes they will not need to take any additional training. • SLeD is focused on improving onboarding and refresher training, while removing safety training that falls outside of these two programs. Standardization of annual refresher training, through SOAR, will align our safety training to the expectations defined within the Brilliant Basics safety pillar: employees make safety their number one priority, they understand and follow safety procedures, they proactively prevent safety issues, they report safety issues when they arise, and they implement new processes to improve safety. • BTS ( Behind the Smile) is a new Tier 1 onboarding program focused on building a connection to the Amazon mission, developing a sense of community, defining a clear career path, and giving employees the support, they need. New hires receive a full day of immersive, interactive classroom training on Day 1, followed by safety and process training on Day 2. In Week 2, they receive a touchpoint on the floor to reinforce that sense of community, even when working individually. •
CAST, formerly Safer Year , is a revamp of the required Associate annual safety refresh training. To enhance the learner experience and increase learner retention, CAST breaks down the compliance topics into micro-burst training courses that are Instructor Led Training (ILT), Self-Guided eLearning (KNET), and In App Training (IAT) while being tracked in Umbrella. Umbrella will reflect a course completion certificate on a learner's transcript once all modules are delivered and marked "complete". 2. SCN (Safety Climate Network): As a part of commitment to safety culture and continuous improvement the Safety Leadership Index (SLI) will evolve into Safety Climate Network (SCN), an expanded collection of leader and associate feedback that will provide a complete view of site safety sentiment. • SCN is a mental model developed by WHS, PXT & Ops in partnership with People experience and Technology Central Science (PXTCS) providing deeper insights to associates and leaders’ perception of safety, aiming to advance safety cultural maturity throug hout Amazon.
3. Dragonfly: Dragonfly is a workplace safety program that educates associates on how to identify safety hazards, opportunities for improvement, and how to escalate these items to managers.
4. WHS Standard Work: Standard work for WHS Specialists, WHS Managers, Injury Prevention Specialists and On-Site Medical Representatives is reviewed annually where we define ownership, oversight, and inputs. The CACF WHS team streamed lined the WHS Standard Work to provide a risk-based approach to safety and an emphasis on actions. The focus shifted from reactive to proactive through risk-based inspections and area readiness checks. Less computer/desk time and more time allotted on the floor, boots on the ground.
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