15 | BEHAVIORAL EXERCISE
WILD CARD
Name three ways to “exhibit a genuine sense of interest in the guest” within your department.
ANSWER There are many ways to show a genuine interest in the guest, but it all comes down to sincere engagement. Listen carefully, read the guest and respond appropriately. Ask questions, be mindful and respectful and use your best judgment. Can you name some examples of when you exhibit these behaviors?
Made with FlippingBook - Online Brochure Maker