17 | BEHAVIORAL EXERCISE
WILD CARD
Please tell an interesting story about any fun fact about the property, such as a unique hotel amenity or a favorite dish at one of the restaurants. You must be 100% well-spoken, and the other teams will gauge your oratory success. FEEDBACK While telling the story, was it difficult to not use any filler words? Did you feel as if you had to pay more attention to your language? How often do we stop and listen to ourselves as we interact with guests?
Make this a goal for today, and share results tomorrow during pre-shift.
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