19 | BEHAVIORAL EXERCISE
WILD CARD
Divide into two teams. Each team will come up with three questions about the hotel to ask the other team. You must know the correct answer to your own question! Switch off asking and answering the questions. FEEDBACK The standard we are focusing on here is: Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance. Is everyone knowledgeable about the hotel? Are there commonly asked questions that you don’t know the answer to?
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