20 | BEHAVIORAL EXERCISE
WILD CARD
Name five things in the public areas of the hotel to pay attention to regarding the cleanliness and condition of the property.
FEEDBACK It’s important to have a pair of eagle eyes when looking at the general appearance of the property, including the condition of the carpet, baseboards, and floors. There should be no dust buildup or burnt out light bulbs, and certainly no debris or trash inside or outside of the property. Desks should be clean and organized, and guest’s personal information should never be publicly visible.
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