21 | BEHAVIORAL EXERCISE
WILD CARD
Please rank the following in order of most to least impressive closing remarks ( what you say to the guest to completely end a conversation ): “You’re welcome.” “Thank you very much. Come back
and see us again soon!” “Have a great evening.”
ANSWER The correct order, from most impressive to least impressive, is: Most: “Thank you very much. Come back and see us again soon!” Good: “Have a great evening.” Meh: “You’re welcome.” We should always remember to either provide an appreciative or anticipatory remark. “You’re welcome” is nice, but in this instance, it’s the guest that has said thank you…you should be the person who provides the polite remark!
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