SkillBuilder discussion Communicating 1. According to the information in FIGURE5 , what should a consumer do ýrst if they believe a business has violated consumer laws in Australia? 2. How can consumers
FIGURE5 These steps may help a consumer resolve an issue when they feel a business has breached consumer laws.
If a consumer has a complaint, they should first try to resolve it directly with the seller.
If the above fails, the consumer should contact the relevant authority (e.g. Consumer Affairs Victoria).
formally lodge a complaint against a business suspected of breaching consumer rights?
3. What resources help consumers resolve
Organisations such as Consumer Affairs Victoria may contact businesses on behalf of a consumer to try to resolve the problem.
disputes over breaches of consumer laws in Australia?
If the business still does not resolve the problem, the organisation may take legal action on behalf of the consumer.
If the legal action is successful, the business may be forced to compensate the consumer, and they may also be fined for breaching consumer laws.
FIGURE6 Fair Trading suggests you try to solve the problem with the seller ýrst.
TOPIC16 How markets work 569
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