TASK Look at the data provided in FIGURES7 and 8 and discuss the following. 1. Identify the overall trend in ecommerce (online shopping). 2. Look up the most recent data on ecommerce ýgures for Australia Post. Has the trend shown in FIGURES7 and 8 continued or changed in any way? 3. Predict the future of ecommerce in the next ýve years. Justify your prediction with data. 4. Describe any changes to your local or city shopping strips. Predict how these shopping strips might change in the future based on the data and trends you have researched. 5. Have you ever bought something online that wasn’t what you expected? What protections do you have if you buy from a website overseas and it’s not as described?
16.6
Exercise
Learning pathways LEVEL1 1, 2, 3, 8
LEVEL2
LEVEL3
4, 5, 7, 9
6, 10
REMEMBER AND UNDERSTAND 1. One responsibility that _____________ have is to use the goods as manufacturers intended. 2. Australian Consumer Law aims to ensure all interactions between buyers and sellers are fair. True or False? 3. Identify two guaranteed rights that consumers have in relation to goods they purchase. 4. Select the correct option to complete the sentence. Consumers are entitled to a refund if they change their
mind / if the item is faulty / for any reason at all . 5. Suggest a brief description of each of the following. a. Misleading conduct
b. Bait advertising c. Referral selling ANALYSE AND APPLY
6. In each of the following examples, explain why a breach of Australian Consumer Law has occurred. a. An electrical goods business advertises a particular brand of television and falsely states that it is at a cheaper price than that offered by a competitor. b. A clothing store advertises T-shirts and claims that they are made in Australia when they are made in HongKong. c. A take-away food outlet advertises that a special deal is only for one week when it plans to extend it for two months. d. A garden business gives a 10% discount if you share names and addresses of ýve potential customers. 7. Explain the rules that apply to phone sales and door-to-door selling. 8. What powers does a Consumer Protection or Fair Trading authority have to enforce Australian Consumer Law? 9. Explain what is meant by a ‘lay-by’ and why consumers may use this method of purchasing goods. EVALUATE AND COMMUNICATE 10. ‘Most businesses are concerned about maximising their proýts and so we need consumer protection laws to regulate their behaviour.’ Discuss this statement. Answers and sample responses for this topic are available online.
TOPIC16 How markets work 571
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