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Hörmann Building Materials / MEE
Building Materials
In 40 specialized factories in Europe, North America and Asia, Hörmann develops and produces high-quality doors, frames and operators, as well as perimeter protection and storage space systems, for use in private and commercial properties.
SAP Sales Cloud | SAP Service Cloud SAP Customer Data Cloud | SAP BTP
-40% Reduction Time spent on complaint tickets within one year 50% Of Tickets Are submitted via BTP portal solutions or Hörmann Direct Connect 24/7 Availability SAP Sales Cloud and SAP Service Cloud gives users 24x7x365 access to everything they need in just a few clicks. This is great news for our dealers who are open at the weekend, since they no longer need to wait until Monday morning to request information from their sales rep. Users can log in anytime
Headquarters Germany
Products Complete range of essential construction components for building and modernization
Featured Partner Axians
Web Site
hoermann.de
Business Challenges • Delivering a consistent customer experience is always a challenge – and even more so when you have a global sales network spanning 90 countries. Using SAP Customer Experience solutions to connect to ERP, Hörmann is digitalizing and streamlining sales and service operations to ensure a consistently excellent customer experience around the world. Business Outcomes • Integrating customer experience solutions on a unified digital platform - Customers are provided with multiple convenient options to contact the service to access a comprehensive range of services on one centralized platform. • With the SAP Sales Cloud and SAP Service Cloud, Hörmann employees have full visibility of customer and ticket history. The result is better-informed salespeople and service technicians can deliver a superior customer experience. • With SAP Customer Experience solutions connected to SAP ERP via the SAP Business Technology Platform, Hörmann can deliver an end-to-end digital customer journey while ensuring seamless integration with existing channels.
“SAP Customer Experience solutions are helping us to become a more customer- centric business. By integrating our reseller partners directly into our backend processes, we were able to reduce our manual process steps.” Leonard Eichler Head of Department, Central Customer and Service Applications Hörmann KG Verkaufsgesellschaft
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