Collab Corner What is the biggest misconception biggest misconception people have about your position in the organization?
“One of the biggest misconceptions people may have about my position is that IT Support is just about fixing computers or resetting passwords. While technical trouble- shooting is part of what I do, there’s a much deeper, human-centered side to my role. A big part of my work involves building trust, communicating clearly, and supporting collaborators through technological challenges in a way that makes them feel confident and not overwhelmed. I often serve as a mediator between the technical side and the human side by listening to people’s concerns, explaining complex systems in digestible terms, and helping create a sense of ease with the tools we rely on every day. Ultimately, it’s not just about resolving tickets; it’s about fostering connections and contributing to a positive, collaborative community within Nightingale.” Ivan Rosario
“I have been with Nightingale Education Group for just over three years. While I am unsure if collaborators know who I am or exactly what I do, it is hard to say if there is a ‘single biggest’ misconception about my position. Often, I get asked what my role entails, and in short, I focus on lead generation (bringing potential learner leads into the funnel). My work begins when someone submits their information and becomes a lead. From there, I develop and manage processes that make it easier and more inviting for leads to become learners. I also create and design emails and messaging that support each step of the process: from lead to applicant to potential start. Although I am a part of the Marketing team, I often feel like an extension of the Admissions team as well. I am here to provide feedback and support whenever they need it.” Jordan Rosser Specialist Marketing Conversion
Specialist I IT Support
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