Across both groups, the following were consistently rated highly:
✅ High Job Satisfaction: The majority of staff enjoy their work and feel their roles are meaningful. ✅ Clear Role Understanding: Respondents report they understand what is expected of them. ✅ Positive Peer Relationships: Staff feel valued by colleagues, which supports team morale. ✅ Open to Feedback: Staff feel encouraged to share ideas for improvement. These responses reflect a high level of satisfaction with: Role clarity Job fulfilment Meaning and purpose in work NPC services are regarded to be of high quality by the staff who work within them
Lesser Strengths - Areas of Higher Neutral / Negative Response
Combined Neutral / Negative (%)
Neutral (%)
Disagree (%)
Strongly Disagree (%)
Question
“The service is sufficiently staffed” (clinical role survey) “NPC offers me opportunities to develop my career within the organisation” (both surveys) “I am happy with my pay” (both surveys)
39%
18%
4%
61%
59%
35%
14%
10%
52.5%
19.5%
25%
8%
Responses - Areas to Address Certain themes emerged from both clinical and non-clinical groups as challenges:
Staffing Levels: Many are uncertain or disagree that services are adequately staffed — this may affect performance and morale.
Norfolk Primary Care - Quality Account 2024/25
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