Robert C. White & Co. - March 2020

R E N T A L READER

YOUR

860.613.6290 WWW.ROBERTCWHITE.COM

MARCH 2020

MEET OPERATIONS MANAGER ANDREW COBURN

Solving Problems and Optimizing Systems

Again this month, I have asked one of our teammembers to “take the pen” and share more about themselves while talking about one of our values and what it means to them. I asked Andrew to talk about out value of “Client First,” which I believe is critically important to our success, because he lives the value every day. To add a little color to “Client First,” here are the bullets written under that value: • We understand that our clients are the reason we exist and aim to serve them with skill and empathy. • We put our clients’ needs first, before the company’s and before our own. • We don’t do it because it is easy for us, we do it because it is in the best interest of our clients. As always, I’d love to hear from you. Email me at luke@robertcwhite.comor call 860.956.5372. We wouldn’t be here if it weren’t for you. Yours, My official title at Robert C. White & Company is operations manager, which means that when somebody has a problem, they call me. My job is to solve that problem for them and keep things moving forward. I deal with all the processes and people- related things that go into property management. There’s something new every day —one of the things I love about the industry — and part of my job is taking extra stuff on and making everything run as smoothly and efficiently as possible. In my line of work, I have a lot of opportunities to help people. Whether a tenant is looking for a place to rent or a new hire needs to understand our processes, I get a lot of personal pleasure from helping them solve their problems. In property management, it’s all about getting out of bed in the morning and saying to yourself,“I don’t know what today is going to bring, but I’m ready to take it on.” For the most part, it’s not just sitting behind a desk and crunching numbers for 40 hours a week, and I appreciate that. A huge part of my job is interacting with people, be they vendors, clients, or tenants, and I like that. I meet a lot of interesting people through my work, and I get to work with an amazing team here at Robert C. White & Co. I completed

a double major in finance and management at Ithaca College in upstate NewYork, and the people here are what ultimately made me want to come back and work here. I’ve known Robert C. White & Co.’s owner, Luke, since I began working as an intern when I was 17 years old, and he’s fantastic. Of course, it’s important to

like what you do, but I think liking the people you do it with is even more important. Luke has built an amazing team here. Melissa, our office manager,

is amazing, and we just brought on another property manager named Lance, who is great. Having such a fun team to work with makes it easy to get out of bed in the morning. One of our company values is“Client First”because really, without the clients, there is no Robert C. White & Co. Everything I do and everything we do as a company is done in our clients’best interests. We’re looking out for their wallets, and we’re looking out for their properties. For us, it’s not about treating our customers like a number. It’s about treating them like they’re a part of the team—because they are — and about building relationships with them. Our clients trust me to be an advisor to them, and I take that responsibility seriously. In property management, part of my job is to provide subject expertise, but another part is steering people in the right direction for their unique situation. Sometimes, that means advising my clients to sell their properties, which is great as long as it’s the right thing for my client. I’ve been lucky to be learning about this industry ever since I was 17. Recently, I was able to purchase my first investment property, and that was only possible thanks to everything I’ve learned through my work here. Now, when I think about how I can constantly improve my client-first approach, one of the things I always ask myself is,“Would I do this if I were in their situation?Why or why not?”Then, once I’ve really put myself in their shoes, I’m able to really deliver on our promise to be a client-first company.

-Andrew Coburn

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