Building Effective Relationships DigiBook …

BUILDING EFFECTIVE RELATIONSHIPS

JULY 2017 | VERSION 55 D I G I B O O K

TABLE OF CONTENTS INTRODUCTION ............................................................................................................ 3 INTERPERSONAL RELATIONSHIPS........................................................................... 4 JOHARI WINDOW.......................................................................................................... 4 ADVANTAGES OF INTERPERSONAL RELATIONSHIPS ........................................ 5 9 BOX MODEL OF RELATIONSHIP VS. NEEDS ........................................................ 6 LAW OF NATURE .......................................................................................................... 8 PRINCIPLE VS. RULES GRID ........................................................................................ 9 5 C’S OF PRINCIPLE AND CODE OF CONDUCT.................................................... 10 IMPORTANT FACTORS OF EFFECTIVE INTERPERSONAL RELATIONS .......... 11 CONCLUSION............................................................................................................... 12

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INTRODUCTION

Developing interpersonal skills is of vital importance in today’s world. In order, to be successful at job, you need to deal with people effectively without creating conflicts. While working in a team, you should be able to take advantage of the knowledge, experience and

proficiency of team members. Understanding relationships profoundly helps you to learn the importance of relationships with people around you. It assists you to deal with people effectively and create symbiotic relations with them.

Meaning Interpersonal effectiveness revolves around working with people. It is related to the interactions between individuals. It involves supporting along with encouraging others, giving and accepting criticism as well as negotiation. Interpersonal skills constitute listening, considering others opinions and being able to successfully communicate your views to a particular group. Interpersonal skills analyze a person’s ability to operate within the organizations, through social networking. Interpersonal skills prove effective for different aspects in leadership, networking and teamwork. The diagram below states the same:

LEADERSHIP Mentoring Decision-making

TEAM WORK Mentoring Group work Decision-making Delegating Collaboration

Delegating Motivating others

NETWORKING Self-confidence Network building Effective communication

INTERPERSONAL SKILLS

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INTERPERSONAL RELATIONSHIPS Johari window

It is imperative to undertake self analysis to increase awareness. Johari window helps to carry out self assessment and discover perceptions that people have about us. The Johari window is an easy and valuable model which helps in people development. It makes us aware about ourselves by exploring our positive and negative sides. It can also helps in building relationships with other teams. Johari region ‘Arena’ depicts the area of free activity. It displays the person’s behaviour, attitude, feelings, emotions, knowledge, experience, skills, views, etc which is known to the person himself as well as the others. It is essential to develop this area of free activity by revealing one’s thoughts, ideas, etc. as well as building and ensuring trust. People can develop the most in this region.

Known to self

Unknown to self

Feedback

Arena

Blind spot

Façade

Unknown

Johari region ‘Blind spot’ depicts the area where people know a person but that person is unaware about himself. This area may also be referred as the negligence of the person himself or matters in which he is deceived. Those people who are thick skinned may indulge in having a broader blind area. This blind spot can be reduced

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if the person takes regular feedbacks from others. As a result, arena region of this person increases. He becomes more aware about himself. People can develop in such area if regular communication and feedbacks are conducted. Johari region ‘Closed’ depicts the area where a person knows everything about self but hides most of the things from others. This concealed side of the person constitutes his feelings or any information which he does not reveal to others. This hidden region may also comprise of fears, secrets, unrevealed intentions etc. It is understood if a person does not disclose certain private information. However, if he keeps a lot of information to himself without sharing it with others, people development cannot take place. People may be unaware and uncertain of potential of such a person. Hence the person should start revealing his information, this process can occur best through self disclosure. This enables him to move higher in the organization. Johari region ‘Dark’ depicts the area where a person’s feelings, data, skills, abilities etc are neither known to him nor to others. Younger people or people who lack self confidence usually fall in this area. People development cannot happen in this region as none of the parties are aware of the person’s qualities. A coach can be of great help in this region as he helps the person to discover and develop his hidden abilities. Advantages of interpersonal relationships To communicate effectively, to be understood and understand others, it requires interpersonal effectiveness which will help in building effective relations with others at workplace. Its advantages are mentioned below:

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Network

Get job done early

Build teams

Support

More information

Trust

Doesn’t feel lonely

Reduce stress

High performance

Growth

9 BOX MODEL OF RELATIONSHIP VS. NEEDS This model shows us, how the need and level of relationship between two people define the state, longevity and life of any relationship.  1 st box: The relationship between people in this box is non-existent. They would be more of encounters of a transient nature.  2 nd box: Relationships in this box are very superficial. These relationships are materially symbolic in nature. These can abruptly terminate if there is a mismatch in the fulfilment of the material needs.

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 3 rd box: These relationships are governed by very high materialistic needs, and hence are completely transactional in nature. These relationships aren’t capable of withstanding pressure. The relationships in the first three boxes are extremely superficial in nature.

Healing

Fulfilling

Delightful

Stimulating

Cordial

Budding

Non-existent

Surviving

Transactional

Weak

Mediocre

Strong

Relationship

 4 th box: Relationships in this box are interesting. When two intellectual people meet, they enjoy conversations which are typically stimulating.  5 th box: This comprises of level headed people who exists cordially with each other. Such relationships can be nurtured to move into the next box.  6 th box: People in this box are aware of their emotions, and also know to regulate their negative emotions. Though they may aware of their emotions, they do not completely understand the root cause of these negative emotions.

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 7 th box: This is the first step of blossoming relationship. It is very healing and soothes the people involved. Nurturing these relationships will lead people to the next box. People in this box are empathetic towards others which would make them interpersonally effective.  9 th box: The people in this box are truly emotionally intelligent. They exhibit all the competencies of Goleman’s model of emotional intelligence. They are socially effective and maintain good relations with people. LAW OF NATURE The law of nature model consists of different phases. These phases are based on the stages involved in farming. The model explains how these phases are applied to our day to day work life; helps in achieving interpersonal effectiveness.

Tilling

Phase I

Sowing

Phase II

Nurturing

Phase III

Weeding

Phase IV

Harvesting

Phase V

 Phase I Tilling: This is the initial phase where one has to do background work to build great relations.

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 Phase II Sowing: There are different kinds of people in the organization. Here, the decision is made with what kind of people you want to make relations.  Phase III Nurturing: In this phase, the relationships are nurtured. It is taken to the next level. Effective relationships are fostered with the people.  Phase IV Weeding: There are some relations who eat you up and you don’t realize it. Such relations are to be eliminated.  Phase V

Harvesting: Don’t blame anyone for what is happening to your relationship with others. One should take measures to improvise it.

PRINCIPLE VS. RULES GRID

Principles

Positive

Negative

Low on principles

High on principles

High on rules

High on rules

Q1

Q2

High on principles

High on principles

High on rules

High on rules

Q3

Q4

 Quadrant 1 This quadrant comprises of all those people who are high on principles, as well as high on following the rules. For any organization to be successful in long run and to sustain its competitive advantage, it requires a large amount of its population

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to fall in this quadrant. As these people are high on both principles and rules, they help organization to sustain. People in this quadrant are excellent and do have an emotional intelligence.

 Quadrant 2 All the people who are low on principles and high on following the rules fall in this quadrant. The examples of this kind of people Karna and Bheeshma from Mahabharata. These people in the organization deliver the results just around the boundary and never show excellence. They adhere to others and don’t have a good interpersonal relationship with self. Due to this they experience a lot of failures in their life. Hence they become victims of frustration. They lack emotional intelligence.  Quadrant 3 This quadrant comprises of all those people who are high on people but do not follow the rules. They are enthusiastic and possess self management. These people are important in the organization because they act as catalysts for change. They are the creators in the organization and ask lots of questions. They have a high emotional intelligence.  Quadrant 4 All the people who are low on principles as well as low on following rules fall in this quadrant. These people are selfish and keep criticizing others. They have destroyed themselves. Their interpersonal relationship with self is also not good. Mostly such people belong to the category of political leaders. They operate in self destruction mode. Initially they are very happy, but become frustrated in the end. 5 C’S OF PRINCIPLE AND CODE OF CONDUCT The following 5 C’s of principle and code of conduct are very essential in building effective relationship. These will help to enhance the interpersonal effectiveness skills and lead towards the betterment of relationship with others.

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C 1 Commitment

C 2 Competence

C 3 Courage

C 4 Creativity

C 5 Character

IMPORTANT FACTORS OF EFFECTIVE INTERPERSONAL RELATIONS

Have fun

Stop finding faults

Share

Commitment

Help

Explore new things

The above are the important factors of building effective interpersonal relations that are crucial while working. These factors assist in being an effective communicator and help to improve the interpersonal relationships.

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CONCLUSION Building effective relationships is crucial to survive in today’s highly competitive

world. Dealing with different kind of people effectively is inevitable part of work life. Being emotionally intelligent and having interpersonal skills help one building valuable relationships with others. Emotional intelligence is the trademark quality of an individual

who also nurtures his team members to imbibe competencies to perform efficiently. For interpersonal effectiveness, individuals need to analyze and evaluate their relationships in both personal and professional lives and they need to be competent enough to deal with different kind of people.

References: www.reuvenbaron.org, www.books.google.co.in, www.catalystcoaching.info, www.nps.gov, www.wikipedia.org, www.humanresources.about.com, www.who.int, www.teamtechnology.co.uk, www.teambuildinginc.com, www.annacairo.com, www.ald-inc.com, www.teamtechnology.co.uk/tuckman.html, www.humanresources.about.com, www.who.int, www.teamtechnology.co.uk, www.annacairo.com, www.ald-inc.com

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